Immigration Consultant (Experienced)

About the role

The Immigration Consultant role is designed for early-to-mid career legal delivery professionals. This role involves supporting high-volume immigration casework and delivering day-to-day client service. Reporting to an Associate or Senior Associate, the Consultant focuses on case production, routine client communication, and developing procedural expertise across various immigration processes.

Responsibilities

• Serves as the primary point of contact for routine client communications, ensuring timely and professional responses to inquiries and updates.
• Responsible for case production, including initiating, assessing, preparing, assembling, and filing high-volume immigration filings using established templates, processes, and proprietary case management system.
• Performs administrative duties including scanning and filing of complex immigration petitions and supporting documentation to facilitate efficient case management.
• Maintains accurate and complete case records, ensuring data integrity and responsiveness to client and attorney requests.
• Utilizes reports and dashboards to prioritize high volumes of work effectively to meet deadlines.
• Conducts or supports initial case assessments and gathers required documentation from clients, including forms, supporting evidence, and biographical information.
• Drafts immigration forms and supporting letters for a variety of case types, including employment-based NIV, IV, and PERM petitions.
• Captures and tracks case status, responds to Requests for Evidence (RFEs), and monitors deadlines.
• Builds foundational knowledge across all immigration case types and develops mastery in procedural requirements, filing protocols, and client service standards.
• Ensures compliance and helps to update internal team procedures as needed following changes to immigration law and policy.
• Participates in internal training programs and contributes to process improvement initiatives to enhance team efficiency and service quality.
• Escalates operational issues promptly to legal team leadership.

Qualifications

• Skills and Abilities:
  • Attention to Detail: Produces accurate, compliant immigration forms, letters, and case documentation.
  • Client Communication: Responds promptly and professionally to routine client inquiries and information requests.
  • Organization & Time Management: Prioritizes high-volume workloads using reports and dashboards to meet deadlines.
  • Learning Agility: Quickly absorbs new processes, systems, and immigration requirements and applies them to casework.
  • Technical Proficiency: Navigates case management systems and document-handling tools effectively.
  • Document & Data Management: Maintains clean, complete, and well-organized case records with strong data integrity.
  • Problem Solving: Conducts basic case assessments and escalates issues or anomalies appropriately.
  • Team Collaboration: Works reliably with attorneys and colleagues to support smooth case progression.
  • Professionalism: Handles sensitive information with discretion and maintains a consistent, service-focused demeanor.
  • Process Adherence: Follows established workflows, templates, and filing protocols with consistency.
• Minimum Education And Experience:
  • Bachelor’s degree; OR
  • 0–5 years of business immigration experience; OR
  • A combination of education and experience that together demonstrates readiness for the role.

Benefits

Competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture. Outstanding benefits package includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.