Immigration Consultant (Experienced)

Overview

The Immigration Consultant is an early-to-mid-career legal delivery professional responsible for supporting high-volume immigration casework and delivering day-to-day client service. Reporting to an Associate or Senior Associate, this role focuses heavily on case production, routine client communication, and developing procedural expertise across a wide range of immigration processes.

Primary Responsibilities

• Serves as the primary point of contact for routine client communications, ensuring timely and professional responses to inquiries and updates.
• Responsible for case production, including initiating, assessing, preparing, assembling, and filing high-volume immigration filings using established templates, processes, and proprietary case management system.
• Performs administrative duties including scanning and filing of complex immigration petitions and supporting documentation to facilitate efficient case management.
• Maintains accurate and complete case records, ensuring data integrity and responsiveness to client and attorney requests.
• Utilizes reports and dashboards to prioritize high volumes of work effectively to meet deadlines.
• Counsels clients on initial case assessments and gathers required documentation from clients, including forms, supporting evidence, and biographical information.
• Drafts immigration forms and supporting letters for a variety of case types, including employment-based NIV, IV, and PERM petitions.
• Coordinates with government agencies (e.g., USCIS, DOL, DOS) to track case status, respond to Requests for Evidence (RFEs), and monitor deadlines.
• Builds foundational knowledge across all immigration case types and develops mastery in procedural requirements, filing protocols, and client service standards.
• Ensures compliance and helps to update internal team procedures as needed following changes to immigration law and policy.
• Participates in internal training programs and contributes to process improvement initiatives to enhance team efficiency and service quality.
• Escalates operational issues promptly to legal team leadership.

Qualifications

• Skills and Abilities:
• Attention to Detail: Produces accurate, compliant immigration forms, letters, and case documentation.
• Client Communication: Responds promptly and professionally to routine client inquiries and information requests.
• Organization & Time Management: Prioritizes high-volume workloads using reports and dashboards to meet deadlines.
• Learning Agility: Quickly absorbs new processes, systems, and immigration requirements and applies them to casework.
• Technical Proficiency: Navigates case management systems and document-handling tools effectively.
• Document & Data Management: Maintains clean, complete, and well-organized case records with strong data integrity.
• Problem Solving: Conducts basic case assessments and escalates issues or anomalies appropriately.
• Team Collaboration: Works reliably with attorneys and colleagues to support smooth case progression.
• Professionalism: Handles sensitive information with discretion and maintains a consistent, service-focused demeanor.
• Process Adherence: Follows established workflows, templates, and filing protocols with consistency.
• Minimum Education and Experience:
• Bachelor’s degree; OR 0–5 years of business immigration experience; OR A combination of education and experience that together demonstrates readiness for the role.
• Candidates may qualify through different pathways. A bachelor’s degree with no prior experience is acceptable, as is relevant business immigration experience in lieu of a degree. An equivalent mix of education and experience is also appropriate, as long as the candidate can demonstrate the skills, competencies, and abilities needed for successful performance in the role.

Pay and Benefits

In accordance with New York City’s Wage Transparency Law, the expected salary range for this position in New York is between $55,300 and $69,475. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.