Immigration Consultant (Entry Level)

About Us

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

About You

You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

Responsibilities

• Serves as the primary point of contact for routine client communications, ensuring timely and professional responses to inquiries and updates.
• Responsible for case production, including initiating, assessing, preparing, assembling, and filing high-volume immigration filings using established templates, processes, and proprietary case management system.
• Performs administrative duties including scanning and filing of complex immigration petitions and supporting documentation to facilitate efficient case management.
• Maintains accurate and complete case records, ensuring data integrity and responsiveness to client and attorney requests.
• Utilizes reports and dashboards to prioritize high volumes of work effectively to meet deadlines.
• Conducts or supports initial case assessments and gathers required documentation from clients, including forms, supporting evidence, and biographical information.
• Drafts immigration forms and supporting letters for a variety of case types, including employment-based NIV, IV, and PERM petitions.
• Coordinates with government agencies (e.g., USCIS, DOL, DOS) to track case status, respond to Requests for Evidence (RFEs), and monitors deadlines.
• Builds foundational knowledge across all immigration case types and develops mastery in procedural requirements, filing protocols, and client service standards.
• Ensures compliance and helps to update internal team procedures as needed following changes to immigration law and policy.
• Participates in internal training programs and contributes to process improvement initiatives to enhance team efficiency and service quality.
• Escalates operational issues promptly to legal team leadership.

Qualifications

Skills and Abilities

• Attention to Detail: Produces accurate, compliant immigration forms, letters, and case documentation.
• Client Communication: Responds promptly and professionally to routine client inquiries and information requests.
• Organization & Time Management: Prioritizes high-volume workloads using reports and dashboards to meet deadlines.
• Learning Agility: Quickly absorbs new processes, systems, and immigration requirements and applies them to casework.
• Technical Proficiency: Navigates case management systems and document-handling tools effectively.
• Document & Data Management: Maintains clean, complete, and well-organized case records with strong data integrity.
• Problem Solving: Conducts basic case assessments and escalates issues or anomalies appropriately.
• Team Collaboration: Works reliably with attorneys and colleagues to support smooth case progression.
• Professionalism: Handles sensitive information with discretion and maintains a consistent, service-focused demeanor.
• Process Adherence: Follows established workflows, templates, and filing protocols with consistency.

Minimum Education and Experience

Bachelor’s degree; OR 0–5 years of business immigration experience; OR a combination of education and experience that together demonstrates readiness for the role. Candidates may qualify through different pathways. A bachelor’s degree with no prior experience is acceptable, as is relevant business immigration experience in lieu of a degree. An equivalent mix of education and experience is also appropriate, as long as the candidate can demonstrate the skills, competencies, and abilities needed for successful performance in the role.

Benefits

In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes:

• Medical, dental, vision, disability, and life insurance
• Sick time
• Unlimited vacation
• 401(k) with company match

Pay

In accordance with California’s amended labor code as stated in Senate Bill 1162, the expected salary range for this California position is between $59,100 and $74,325.