Immediate Needs Coordinator

About the Role

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia’s skyline, arts scene, and vibrant culture.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties, every role offers opportunities to grow and make a meaningful impact.

Responsibilities

• Coordinate and service convention and group business.
• Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
• Communicate changes in conference programs to appropriate hotel operating departments.
• Continually check in with Meeting Planners to assess needs/requirements.
• Maintain communications with clients and appropriate hotel departments via RUSH Line and radio.
• Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group.
• Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction.
• Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group.
• Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house.
• Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.).
• Produce the Outdoor Event Report on a weekly basis.
• Perform weekly maintenance (Engineering) reports/walkthroughs.
• Report to Engineering any items needing to be fixed/corrected.
• Walk all room set-ups in advance to ensure they are correct.
• Ensure all events are posted correctly on the Reader Board.
• Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance.
• Regularly check on preparations and activities for all assigned group events.
• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems.
• Coordinate package delivery for group clients, working with the Business Center and Receiving Departments.
• Notify appropriate individual promptly and fully of all problems and/or unusual matters of significance.
• Attend all appropriate hotel meetings and training sessions.
• Promote and apply teamwork skills at all times.
• Be polite, friendly, and helpful to all guests, management, and fellow employees.
• Maintain cleanliness and excellent condition of equipment and work area.
• Execute emergency procedures in accordance with hotel standards.
• Comply with required safety regulations and procedures.
• Adhere to hotel standards, policies, and rules.
• Recycle whenever possible.
• Remain current with hotel information and changes.
• Comply with hotel uniform and grooming standards.
• Make decisions on imperfect information with a bias toward action and decisiveness.
• Perform other duties as assigned.

Requirements

• Exceptional knowledge and understanding of various banquet and food service techniques and standards.
• Effective leadership, management, organizational, and communication skills.
• Exceptional guest service skills.
• Ability to speak, read, and write the English language.
• Ability to stand, stoop, and bend repetitively during the entire shift.
• Ability to work a flexible schedule to include weekends and holidays.
• Applicants must supply their own work permit.

Benefits

• Competitive health & wellness benefits.
• 401(k) & company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and pet bereavement.
• Training & development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Team member hotel rates, discounts, perks, and more.