Immediate Care Technician ICC Full time

About the role

The Immediate Care Technician supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities

• Assures efficient patient flow through the site:
  • Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination
  • Obtains accurate vital signs, per organization standards
  • Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information
  • Promptly informs the MD/APP of any significant change in vital signs or acute symptoms
  • Anticipates/sets up equipment or supplies needed for visit
  • Cleans and prepares exam room for next patient
  • Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly
  • Assists with referrals, transfers and discharge processes
• Assists MD/APP with medical and surgical procedures in accordance with established protocols such as: Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP
• Call-in or electronically send prescriptions as directed by the MD/APP
• Provides high quality care by:
  • Preparing and stocking all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments
  • Participating in environmental safety rounds
  • Maintaining vaccine/medication inventory
  • Ensuring medication cabinets are locked appropriately
  • Monitoring and maintaining equipment and instruments according to clinic guidelines
  • Assisting in ordering supplies and correctly disposing of all expired items
  • Adhering to office opening and closing procedures
• Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
  • Interacts in a professional, cooperative manner with other practice staff
  • Accepts and performs delegated responsibilities in a positive manner
  • Offers assistance to others
  • Attends and participates in staff meetings
  • Communicates appropriately and effectively with patients and patient care team (in the office and on the phone)
  • Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum)
• May perform other duties as assigned

Qualifications

Required:

• High school diploma or GED equivalent
• Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA)
  • Accepted documentation:
    • New MA Graduates within 6 months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body
    • Non-Certified MAs or new graduates past 6 months from date of graduation from an MA program must submit: a letter from the certifying body
• Within first six months of employment, will complete one of the following certifications after up to two test attempts:
  • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
  • Registered Medical Assistant (RMA) through American Medical Technologists (AMT)
  • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
  • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
  • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
  • OR Emergency Medical Technician – Paramedic, or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification OR Illinois EMT License
• Certification required upon hire
• Basic Life Support (American Heart Association) certification
• Completion of pre-employment competency exam
• Strong computer skills

Preferred:

• Experience with electronic medical record
• College degree or interest in health care field preferred
• One to two years of ambulatory care experience

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family