Immediate Care Technician ICC Full time
Pay
The salary range for this position is $20.50 - $26.65 per hour. Placement within the range depends on relevant work experience, internal equity, and, for union-represented positions, the collective bargaining agreement.
Benefits
We offer a wide range of benefits that support physical, emotional, and financial well‑being and protect against unexpected life events. Details are available at jobs.nm.org/benefits.
- $10,000 Tuition Reimbursement per year ($5,700 part‑time)
- $10,000 Student Loan Repayment per year ($5,000 part‑time)
- $1,000 Professional Development per year ($500 part‑time)
- $250 Wellbeing Fund per year ($125 part‑time)
- Matching 401(k)
- Excellent medical, dental and vision coverage
- Life insurance
- Annual Employee Salary Increase and Incentive Bonus
- Paid time off and Holiday pay
Description
The Immediate Care Technician reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role supports physicians (MD) and advanced practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. Responsibilities include ensuring efficient patient flow, maintaining neat, clean and safe patient care areas, promoting patient satisfaction through professional, friendly interaction, and safeguarding patient confidentiality.
Responsibilities
- Escort patient to exam room, identify patient with two identifiers, and prepare patient for examination.
- Obtain accurate vital signs per organization standards.
- Document reason for visit and update/confirm allergies, smoking history, and pharmacy information.
- Promptly inform the MD/APP of any significant change in vital signs or acute symptoms.
- Anticipate/set up equipment or supplies needed for the visit.
- Clean and prepare exam room for the next patient.
- Respond to needs to expedite visits and maintain patient flow, prioritizing tasks accordingly.
- Assist with referrals, transfers, and discharge processes.
- Assist MD/APP with medical and surgical procedures per established protocols, such as ECG, venipuncture, immunizations, setting up procedure trays, specimen collection and/or CLIA‑waived testing, wound care, splinting, as directed by MD/APP.
- Call in or electronically send prescriptions as directed by the MD/APP.
- Prepare and stock all exam rooms in the treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
- Participate in environmental safety rounds.
- Maintain vaccine/medication inventory.
- Ensure medication cabinets are locked appropriately.
- Monitor and maintain