Immediate Care Technician Float-Immediate Care Center Glenview Full Time Days

This is a Full Time position at 36 hours per week for the Immediate Care Center located at the Glenview clinic. Schedule consists of 3, 12-hour shifts from 7:45am-8:15pm with weekend and holiday coverage requirement. Floating to other clinics is required.

About the role

The Immediate Care Technician - Float supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role ensures efficient patient flow, maintains neat, clean, and safe patient care areas, promotes patient satisfaction through professional interactions, and safeguards patient confidentiality.

Responsibilities

• Assures efficient patient flow through the site:
  • Escorts patient to exam room, identifies patient with 2 identifiers, and prepares patient for examination.
  • Obtains accurate vital signs, per organization standards.
  • Documents reason for visit and updates/confirms allergies, smoking history, and pharmacy information.
  • Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
  • Anticipates/sets up equipment or supplies needed for visit.
  • Cleans and prepares exam room for next patient.
  • Responds to needs to expedite visits and maintain flow of patients; prioritizes tasks accordingly.
  • Assists with referrals, transfers, and discharge processes.
• Assists MD/APP with medical and surgical procedures in accordance with established protocols, such as:
  • Electrocardiogram (ECG).
  • Venipuncture.
  • Immunizations.
  • Setting up procedure trays.
  • Specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing.
  • Wound care and splinting, as directed by MD/APP.
• Calls in or electronically sends prescriptions as directed by the MD/APP.
• Provides high quality care by:
  • Preparing and stocking all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
  • Participating in environmental safety rounds.
  • Maintaining vaccine/medication inventory.
  • Ensuring medication cabinets are locked appropriately.
  • Monitoring and maintaining equipment and instruments according to clinic guidelines.
  • Assisting in ordering supplies and correctly disposing of all expired items.
  • Adhering to office opening and closing procedures.
• Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
  • Interacts in a professional, cooperative manner with other practice staff.
  • Accepts and performs delegated responsibilities in a positive manner.
  • Offers assistance to others.
  • Attends and participates in staff meetings.
  • Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
  • Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner.
• Floats to all Immediate Care Clinics/Departments.
• Performs other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Current certification as either a:
  • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR
  • Registered Medical Assistant (RMA) through American Medical Technologists (AMT), OR
  • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT), OR
  • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA), OR
  • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP), OR
  • Emergency Medical Technician – Paramedic or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification.
  Certification required upon hire.
• Basic Life Support (American Heart Association) certification.

Qualifications

• Experience with electronic medical record (preferred).
• College degree or interest in healthcare field (preferred).
• One to two years of ambulatory care experience (preferred).

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.