Imaging Service Representative

Responsibilities

• Organizes daily workflow of images and assists hospital staff in the execution of their duties.
• Downloads images from other institutions into the PACS system.
• Routinely checks PACS monitors to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations.
• Initiates and follows through with tracking missing images to point of acquisition, documents transmission of these images to PACS and follows through with notification of person.
• Generates reports designed to track images from acquisition to PACS and interacts with managers in tracking these images.
• Solves broken, combined and misidentified studies.
• Tranfers electronic images as needed.
• Trains and assists physicians and staff as needed.
• Processes requests for image release and follows retrieval procedures.
• Identifies workflow opportunities to improve productivity.
• Manages critical results communication for radiologists.
• Troubleshoots technology issues and provides first line support and/or dispatches specialists to resolve radiology IT issues.
• Applies appropriate documentation of HIPAA compliance.
• Ensures necessary images are available for surgical procedures and emergency patients either via the web product for PACS, hard copy film, CD/DVD, or other established means.
• Updates patient demographics, merges patients, merges images to studies, and updates order information when defined as part of established procedures or import/export of images data.
• Performs other tasks related to the operation and monitoring of radiology clinical and administrative information systems.

Qualifications

• One (1) year of help desk support experience, customer service experience, or the equivalency.
• Associate's degree, completion of a two (2) year technical program, or the equivalent experience.
• Proficiency in MS office products (Word, Excel, Power Point, and Access).
• Familiarity with Notes e-mail and calendaring is preferred.
• Familiarity/experience with the following IT systems: Philips iSite, Philips Intellispace, and Osirix (or other PACS systems), PowerScribe (or similar speech recognition medical dictation systems), Epic Radiant (or similar Radiology Information System product), Epic Hyperspace (or similar EMR product), and SeeMyRadiology (or other peer-to-peer medical image sharing systems).