Imaging Parts Sales Specialist

About the role

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations across the US, Canada, the UK and parts of Europe, we aim to increase access to healthcare services by reducing costs and empowering medical professionals to make smarter decisions. As part of Probo Medical, you will build quality customer relationships by solving problems collaboratively and fostering long-lasting partnerships. If you are passionate about healthcare and share our goal of improving patient access to affordable, high-quality products and services, we encourage you to apply.

Responsibilities

• Serve as the primary point of contact for inbound diagnostic imaging parts inquiries and advise customers on parts, life-cycle planning, and sourcing options.
• Exercise independent judgment in structuring customer solutions, including evaluating repair-vs-exchange-vs-replace options based on cost, urgency, and equipment lifecycle considerations.
• Negotiate pricing, discount structures, and terms within assigned authority levels, including authority to approve exceptions up to $0.00 without supervisor approval.
• Commit company resources or set terms such as payment terms, expedited fulfillment commitments, or vendor sourcing when a part isn’t in standard inventory.
• Develop accurate and competitive quotations designed to maximize quote conversion and revenue.
• Proactively manage open quotations to increase win rates and secure customer purchase orders.
• Build strong relationships with hospitals, independent service organizations (ISOs), OEM service providers, and biomedical engineering departments.
• Serve as a technical/commercial advisor to ISO, service, and customers on parts sourcing strategy and lifecycle planning.
• Utilize internal inventory systems and resources to identify available parts, exchange options, and suitable alternatives.
• Based on product knowledge and professional judgment, recommend substitutes or upgraded products when appropriate to meet customer needs and improve sales opportunities.
• Process customer orders accurately and efficiently while ensuring pricing, terms, and customer requirements are met.
• Coordinate with Operations, Repair, Procurement, and Logistics teams to ensure timely fulfillment and customer satisfaction.
• Manage, monitor, and maintain accurate customer records, quotations, and sales activities within company systems.
• Resolve customer concerns related to pricing, availability, order status, and product selection in a professional and timely manner.
• Develop and maintain working knowledge of diagnostic imaging systems, replacement parts, exchange programs, and company service offerings.
• Meet or exceed established performance metrics including quote turnaround time, quote conversion rate, order accuracy, revenue objectives, and customer satisfaction.
• Collaborate with teammates to improve customer response times, sales processes, and overall customer experience.
• Maintain professional relationships with customers, suppliers, colleagues, and management.

Requirements

• Degree in Sales, Marketing, Business or related field.
• Three or more years of experience in sales, customer service, or parts sales.
• Experience in diagnostic imaging, biomedical equipment, medical equipment, industrial equipment, or technical parts sales preferred.
• Proven ability to manage multiple customer opportunities in a fast-paced sales environment.
• Demonstrated ability to independently structure pricing and sourcing recommendations without pre-approval.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Demonstrated ability to build customer relationships and close transactional sales opportunities.
• Proficiency with Microsoft Office and CRM/ERP software, like Salesforce.
• Ability to learn technical product information and communicate value effectively.

Preferred Qualifications

• Bachelor’s degree in Sales, Marketing, Business or related field.
• Experience selling replacement parts for diagnostic imaging equipment.
• Experience using Salesforce or similar CRM platforms.

Work Environment

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the Probo Safety Manual.
• Must be able to work in a seated position while using a computer for extended periods (up to 8 hours per day).
• Strong attention to detail and ability to manage multiple priorities simultaneously.

Pay

Salary range: $50 to $60,000 annually