Imaging Center Hospitality Supervisor

About the role

At Fairfax Radiology Centers (FRC), we believe every patient interaction matters. From the moment a patient walks through our doors, our hospitality team sets the tone for an experience that is welcoming, compassionate, and professional. We're looking for an Imaging Center Hospitality Supervisor to lead the front desk team at our Centreville Imaging Center.

Responsibilities

As an Imaging Center Hospitality Supervisor, you'll oversee daily hospitality operations, coach and develop your team, solve challenges in real time, and create an exceptional experience for every patient and visitor.

• Supervise the daily operations of the Imaging Center Hospitality team.
• Coach, mentor, and develop Hospitality Associates.
• Lead onboarding and training for new team members.
• Create staff schedules and ensure appropriate daily coverage.
• Review and approve employee timecards and leave requests.
• Coach employees on service recovery techniques and hospitality standards.
• Maintain a visible, approachable leadership presence while supporting staff throughout the day.
• Communicate clear expectations, provide ongoing feedback, and foster a positive, accountable team culture.
• Partner with center leadership to continually improve patient experience and front desk operations.

Requirements

To be successful in this role, you'll need to be an experienced healthcare hospitality professional who enjoys leading others, solving problems, and delivering outstanding customer service.

• High school diploma or GED required.
• Minimum of 5 years of customer service or hospitality experience, preferably in healthcare.
• Minimum of 3 years of healthcare administrative experience required.
• Previous supervisory, lead, or team leadership experience preferred.
• Radiology or specialty practice experience preferred.
• Strong computer proficiency and the ability to learn multiple healthcare systems.
• Excellent verbal and written English communication skills.

Qualifications

We're looking for a leader who combines exceptional hospitality with operational excellence and is passionate about developing others while delivering an outstanding patient experience.

• An approachable, visible leader who enjoys supporting and developing your team.
• Comfortable making decisions independently while collaborating with center leadership.
• Highly organized, dependable, and able to prioritize competing demands in a fast-paced environment.
• Calm under pressure and skilled at resolving conflict with professionalism and empathy.
• Creative in identifying solutions to workflow and patient-flow challenges.
• Able to balance exceptional patient service with productivity, employee engagement, and operational goals.
• Consistent in communicating expectations, holding others accountable, and following through.
• Passionate about coaching others, recognizing great performance, and creating a positive team culture.
• Committed to ensuring every patient and visitor feels welcomed, respected, and cared for.

Benefits

We offer a range of benefits, including:

• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) Profit Sharing Plan
• Tuition Reimbursement
• Free on-site parking
• Employee Assistance Program
• Career growth and leadership development opportunities
• A collaborative, patient-first culture

Pay

Compensation for this position is based on qualifications and experience, with a range of $22.10 - $29.00 per hour.