Imaging Center Hospitality Associate

About the role

This is a full-time, benefitted position located in our Fairfax Imaging Center. Schedule: Monday – Friday 8:30 AM - 5:00 PM (No weekends, major holidays, or call!) Perks: Free on-site parking, and uniform allowance.

Responsibilities

• Greet all patients and guests promptly, providing a friendly and professional welcome
• Assist patients with the check-in process, including obtaining ID, orders, insurance information, and payments
• Register patients accurately in RIS, scan necessary documents, and ensure data integrity for billing and claims
• Verify orders and pre-authorizations in MedInformatics (MI); escalate discrepancies as needed
• Maintain a clean, organized reception and waiting area to ensure a comfortable, patient-focused environment
• Monitor patient arrivals and wait times, keeping patients informed of delays and escalating concerns to the Radiology Center Manager when necessary
• Answer and screen calls courteously following FRC Phone Etiquette Rules; transfer or relay information as appropriate
• Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center
• Provide additional support tasks such as burning/loading DVDs and releasing records
• Uphold confidentiality, comply with OSHA, HIPAA, and other federal/state regulations

Requirements

• High school diploma or GED required
• Minimum 1 year of customer service or hospitality experience (healthcare experience a plus)
• Strong interpersonal and communication skills; ability to demonstrate respect, empathy, and professionalism even in stressful situations
• Comfort interacting with patients while handling administrative tasks
• Strong organizational and multitasking skills in a busy environment
• Proficiency with computers, ability to toggle between multiple screens, and efficient keyboard use
• Enthusiasm, professionalism, and a solution-oriented approach
• Ability to move throughout the office and handle items at/above/below desk level

Benefits

• Uniform Allowance
• Generous PTO and Paid Holidays
• Medical, Dental, Vision & Life Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Profit Sharing Plan
• Tuition Reimbursement
• Opportunities for growth and professional development in patient services and healthcare administration

Pay

Compensation range for this position is: $19.13 - $24.19. Placement within the range is determined by factors including experience, education, certifications, and internal equity.