Image Access Specialist - Sign On Bonus!

Pay Range

$25.00 - $30.04
$1,000 Sign On Bonus at start and $1,000 Bonus after 12 months for qualified hire!

Key Essential Functions And Accountabilities Of The Job

• Schedule diagnostic imaging appointments (MRI, CT, X-ray, Ultrasound, Mammography, etc.) according to clinical guidelines, modality requirements, and provider priorities.
• Verify patient demographics, insurance, order accuracy, and exam preparation requirements at the time of scheduling.
• Communicate exam instructions, preparation procedures, arrival times, and follow-up needs to patients in a clear and supportive manner.
• Clock in and out promptly to optimize imaging department capacity.
• Review imaging orders and referrals for completeness, accuracy, and medical necessity requirements.
• Obtain prior authorizations from commercial, federal, and tribal payors within required timeframes.
• Track authorization status, update records in the EHR, and notify schedulers, providers, and imaging departments of approvals or denials.
• Resolve authorization issues by working with providers to obtain additional clinical information when needed.
• Monitor daily worklists for incoming imaging referrals requiring scheduling or authorization actions.
• Routinely route referrals appropriately to scheduling, imaging, clinical review, or authorization work queues based on workflow standards.
• Identify incomplete or incorrect referrals and coordinate with ordering clinics to obtain missing information.
• Serve as a primary point of contact for patients, providers, imaging staff, and external partners regarding imaging scheduling and authorization status.
• Provide timely updates and maintain professional, empathetic communication with patients.
• Support imaging departments with schedule planning, add-on coordination, and workload balancing.

Documentation & Compliance

• Maintain accurate and timely documentation in EHR and patient records.
• Follow HIPAA, organizational, and departmental standards for information handling.
• Stay current on payor changes, imaging authorization requirements, and internal workflow updates.

Performance Metrics

• Turnaround Time: Meet established benchmarks for scheduling and authorization processing.
• Accuracy: Maintain high accuracy in documentation and payer requirements.
• Compliance: Adhere to regulatory and payer standards during audits.

Education, Certifications, and Licenses

• Required: High School Diploma or equivalent.
• Preferred: EHR in a hospital or multi-clinic setting experience.
• Preferred: 1 year of role-related experience or 2 years’ general healthcare experience.

Knowledge, Skills, And Abilities

• Understanding of insurance plans, prior authorization processes, and medical terminology.
• Knowledge of Patient Access, Customer Service, Referrals, Authorizations.
• Maintain up to date education and knowledge of Revenue Cycle Operations.
• Proficient using a keyboard and 10 key.
• Proficient in EHR systems and Microsoft Office applications.
• Highly motivated, self-starter.
• Attention to detail and accuracy.
• Strong organizational skills.
• Strong organizational and communication skills.
• Problem solving and decision-making skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to collaborate within cross-functional teams.

Position Information

Work Shift: Exempt