Illustration and Entertainment Design

Essential Duties And Responsibilities

• Serve as the primary non-faculty point of contact for students, building supportive relationships that promote satisfaction and persistence through remote communication and in-person interaction.
• Advise students on academic programs, policies, scheduling, degree and credential requirements, including complex or non-linear pathways.
• Coordinate with campus partners and refer students to appropriate campus resources to address needs beyond the coach’s direct scope and facilitate timely, effective support.
• Initiate and maintain proactive, targeted communication with students to support engagement, retention, and re-recruitment efforts.
• Track, analyze, and interpret student needs and experiences to inform improvements to programs, policies, and processes.
• Support recruitment, re-recruitment, and retention goals through outreach campaigns and group information sessions.
• Review academic records and documentation to verify completion of academic and credential requirements and recommend eligible candidates to CTC.
• Collaborate with program and unit leaders by sharing insights that support student success, institutional effectiveness, and CTC accreditation expectations.
• Coordinate, participate, and/or manage School of Education events and initiatives that advance core values, student engagement, and community partnerships.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge Skills And Abilities

• Demonstrated willingness to live and uphold the University’s Christ-centered mission and values.
• Strong interpersonal and communication abilities, including clear written and verbal communication, effective interaction with a diverse campus community, and professional telephone etiquette.
• Strong organizational skills with the ability to maintain accurate, detailed, and consistent student records while managing multiple tasks and projects.
• Proficiency with personal computers and related software applications, along with the ability to gather data, compile information, and prepare reports.
• Ability to make sound administrative and procedural decisions, exercise good judgment, and effectively resolve student concerns.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment.
• Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.
• The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.