Ikea Janitor / Floor Tech

Key Purpose

Floor Technicians are responsible for the overall floor maintenance of hard surface and carpet (stripping, waxing, buffing, shampooing, extraction & bonneting) of areas that include offices, corridors, lobbies, entrances, stairwells, and other public areas such as break rooms.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instill trust

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Facility Manager, Key Account Manager, or District Manager
• Coordinate activities with other internal departments
• Participate in team meetings

Ideal Candidate Experience

• High School diploma or equivalent education
• Minimum 1 ½ years’ experience in floor care
• Knowledge of how to strip, wax, and burnish floors with minimal to no assistance
• Knowledge and experience operating various pieces of equipment such as high-speed buffers, extractors, wet vacs, pressure washers, and auto scrubbers
• Janitorial or laborer experience in a facility setting is preferred
• Must be a team player and committed to working in a quality environment
• Demonstrates exceptional customer service skills

Physical Demands & Work Environment

• Stand 33%
• Walk >66%
• Sit
• Use of hands and fingers to touch, handle, grip, feel, grasp
• Reach above shoulders
• Push/pull and grasp with hands and arms 33-50%
• Climb or balance
• Stoop, Kneel, Crouch, or Crawl
• Perform repetitive tasks
• Must be able to push and pull a minimum of 30 pounds
• Must be able to lift a minimum of 10 to 50 pounds
• Frequently lift 0-10 pounds
• Occasionally lift up to 25 lbs.
• Occasionally lift up to 50 lbs.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.