IIM BPO Project Manager

This posting reflects an existing vacancy that we are actively recruiting for.

About the role

The IIM BPO Project Manager is responsible for Conversion Services/Document Management Solutions that form the basis of the information Services. This includes project supervision, resource monitoring, and assistance with reporting and development of specialized programs for tracking and organization per contract. The IIM BPO Project Manager coordinates relationships with other members within the KMBS IIM Practice to complete timely project schedules and has overall responsibilities for BPO Project Supervisors, Production/Imaging Technicians, Project Coordinators, and Assistants. The role often involves managing numerous projects simultaneously.

The position requires contact with applications and technical support personnel from computer hardware and software companies. The IIM BPO Project Manager will accompany management in sales presentations and maintain an overall working relationship with all IIM personnel.

Responsibilities

• Fully understand a document capture project using analysis, planning, and strong management skills to implement and complete on time and within budget.
• Understand and write the Standard Operating Procedure (SOP) of scanning projects from start to finish.
• Travel to short-term onsite client projects, both locally or within the U.S.
• Work with a wide range of client personnel, such as Project and IT points of contact.
• Collaborate with various IIM personnel, including Sales, Account Managers, and Professional Services.
• Create the project Statement of Work (SOW).
• Provide project estimates based on the scope of work and volumes.
• Communicate both written and verbal reports and updates on projects.
• Learn new software programs and use them in appropriate situations.
• Provide budget and project tracking using MS Office products, including MS Excel and Project.
• Accommodate a flexible work schedule.
• Assist with various tasks as needed.
• Manage both IIM BPO personnel and temporary staff.
• Work closely with Sales and Marketing to provide support and expertise on new opportunities, projects, and assigned tasks.
• Keep all levels of management, sales and marketing, and finance/accounting updated with accurate and timely project status and tracking.
• Maintain close contact with clients through face-to-face meetings, regular telephone contact, and continuous reporting on project status.
• Act as the liaison between IIM BPO staff and clients on on-site work.
• Assist with daily supervision of projects and personnel.
• Perform routine drop-offs/pickups of boxes of client documents.
• Quality check work progress and output.
• Be responsible for the output of the assigned team.
• Assist/perform job setup and breakdown.
• Plan paper capture solutions and recognize bottlenecks/breakpoints in the process.
• Fully document projects through SOPs, workflow diagrams, station instructions, and after-project reviews.
• Relay critical information in a timely manner to the Technical Director, including customer concerns, equipment breakdowns/failures, software failures, and personnel issues.
• Train assigned personnel in new processes, software, and hardware.
• Handle project logistics, including chain of custody, inventory, tracking, requests, and exception handling.
• Demonstrate attention to detail and focus on quality output.

Authority

• Oversee many activities for IIM BPO, including scheduling and prioritizing group activities.
• Advise IIM BPO personnel.
• Coordinate activities with IIM BPO and other KMBS groups.
• Provide technical leadership to IIM BPO.

Requirements

• Understanding of document capture methods and software.
• Unparalleled attention to detail and quality.
• Excellent customer service skills.
• Ability to manage hourly workers.
• Four-year college degree or satisfactory completion of a business or project management curriculum from an accredited school is highly desirable.
• Mid-level position with 4 years of business experience or 4 years of related hardware/software applications used within IIM BPO.
• Ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to work well with people from many different disciplines with varying degrees of technical experience.

About Konica Minolta

Konica Minolta Business Solutions' journey started over 150 years ago with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.