Identity Management Analyst 2

Identity Management Analyst II – Reports To: Manager of Identity Lifecycle, Epic Security, or Manager of Security – Department: Information Technology or Security – Date Last Reviewed: September 2026

About the role

Our vision: Creating America’s healthiest community, together. Our mission: In the spirit of love and compassion, better health, better care, better value. Our values: Accountability, Caring and Teamwork. The IT/Security Teams provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience. The Identity and Access Management and Security team at St. Charles Health System manages the identity life cycle for all users of St. Charles systems, provisioning both IT access and badge access to physical locations; the team updates and modifies accounts on demand as users' roles evolve over time, from onboarding to offboarding. The Identity Management Analyst II is responsible for user identity provisioning, deprovisioning, security workflows, and IAM tools and platforms; this position ensures the proper access to all types of enterprise applications and data communications systems and services for each user of SCHS IT resources.

Responsibilities

• Manage account lifecycle of user objects, including provisioning, maintaining, and deprovisioning user accounts in all St. Charles IT systems, ensuring the right level of access at the right time.
• Work independently to manage access to core systems, achieving accurate, timely results.
• Provide customer support and tier 2 support for the end‑user community.
• Apply subject‑matter knowledge to analyze and solve common and complex business issues within established guidelines and recommend appropriate alternatives.
• Work on problems and projects of simple to medium complexity and scope.
• Troubleshoot, analyze, and resolve software application access escalations of low to medium complexity, escalating to more senior team members when necessary.
• Identify potential escalations and proactively alert management and analyst teams.
• Demonstrate knowledge of modern Identity & Access Management and IT security concepts and best practices.
• Maintain data integrity and security for assigned applications and systems.
• Complete project tasks of simple to medium complexity as assigned.
• Interface with application teams to develop and document appropriate role‑based access to new and existing systems both prior to and post go‑live.
• Consult with business units when implementing new access levels.
• Work proactively with business unit leadership to design processes for support and service request submissions to comply with negotiated Service Level Agreements.
• Provide on‑call support after hours.
• Support the vision, mission, and values of the organization in all respects.
• Support Value Improvement Practice (VIP‑Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provide and maintain a safe environment for caregivers, patients, and guests.
• Conduct all activities with the highest standards of professionalism and confidentiality.
• Comply with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations, and cooperating fully with organizational investigations.
• Provide customer service in a manner that promotes goodwill and is timely, efficient, and accurate.
• Perform additional duties of similar complexity within the organization as required or assigned.

Requirements

• Education: High school diploma or GED. Preferred: Bachelor’s degree in Information Technology, Business, or a related field.
• Licensure/Certification/Registration: Required: N/A. Preferred: CompTIA Security+, CompTIA A+.
• Experience: Minimum of two (2) years’ IT provisioning or Identity Management experience. Preferred: Four (4) years of related education, experience, or training in a distributed computing environment, healthcare, or customer service environment.

Qualifications

• Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations.
• Understanding and working knowledge of provisioning principles (e.g., role‑based access, request processes).
• Experience reacting to end‑user/business requests.

Skills

• Build relationships and provide exceptional customer service – develop and maintain a high level of trust and respect with internal and external customers; keep promises; follow through on commitments.
• Time management/organization – prioritize and organize tasks from multiple sources according to priorities identified by manager; work with team leads and management regarding apparent priority and schedule conflicts.