Identity Application Administrator

About the role

The Identity Application Administrator will be responsible for the daily operational health of our Identity Governance Administration (IGA) systems. This role moves beyond general administration; you will be the first line of defense in monitoring identity lifecycles, troubleshooting provisioning errors, and ensuring secure access for Gordon Food Service employees and contractors.

Responsibilities

• Ticket Management: Monitor and resolve incidents and service requests assigned to the IAM group. This includes handling time-sensitive requests from HR.
• Inbox Monitoring: actively manage the IAM group inbox to identify and respond to unread messages, error notifications, and user inquiries.
• On-Call/After-Hours Support: Participate in an on-call rotation to handle urgent alerts and manage system dependencies during scheduled maintenance windows.
• Identity System Administration Queue Management: Periodically review Pending Task queues for unusual depth or failures. Investigate anomalous error conditions in provisioning comments and metadata.
• Error Resolution: Troubleshoot and resolve known integration issues, such as: Password history conflicts, Internal Server errors requiring coordination with teams.
• Job Control & Monitoring: Monitor job logs for failures or "hung" processes. Perform manual re-runs of import jobs while coordinating timing to avoid overlap with incremental provisioning.
• Maintenance: Pause and resume reconciliation jobs during downstream system outages to prevent data corruption.
• User Lifecycle Management Rehire Auditing: Validate the "Rehired User" process to ensure correct behavior, including confirming Role assignments, birthright role provisioning, and the re-linking of orphaned