Identity and Access Management Specialist (Hybrid)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

About Us

At Intact Insurance Specialty Solutions, we are experts at protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. This opportunity is for our U.S. team.

About the Role

We currently have an opportunity for an Identity and Access Management (IAM) Specialist to join our Corporate IT team based in our Canton, MA; Boston MA; Farmington, CT or Raleigh, NC offices on a hybrid schedule. The IAM Specialist supports the Identity & Access Management team in the administration, maintenance, and operational effectiveness of enterprise identity lifecycle processes. This position emphasizes operational excellence, adherence to security standards, and continuous improvement to protect the environment and reduce identity-related risks. Candidates should be passionate about delivering secure, stable, and efficient IAM services and demonstrate strong attention to detail and customer service.

Responsibilities

• Execute day-to-day identity lifecycle processes, including user account provisioning, modification, and deprovisioning across enterprise systems.
• Support access certification activities by preparing data extracts, assisting with issue tracking, and validating access information for accuracy.
• Assist in monitoring IAM system health, alerts, and exception reports; perform initial investigation and escalate issues as needed.
• Follow established controls and procedures related to credentialing, access changes, and entitlement updates.
• Perform Tier I–II troubleshooting for IAM-related issues, including authentication, authorization, and access discrepancies.
• Assist in reviewing and maintaining IAM documentation, standard operating procedures, and knowledge base articles.
• Support periodic audits, compliance reviews, and regulatory evidence requests by gathering data and validating completeness.
• Partner with application teams and IT support groups to resolve access issues and ensure adherence to IAM guidelines.
• Participate in IAM operational rotations (weekly duties, queue management, system checks).
• Assist with continuous improvement by identifying process gaps, updating scripts or templates, and suggesting enhancements for efficiency.
• Support basic reporting using existing tools (e.g., PowerShell, SQL, Excel) and update IAM dashboards or metrics when needed.
• Collaborate with peers on group projects and cross-training to maintain consistent coverage and build shared expertise.
• Maintain understanding of enterprise IAM technologies such as Active Directory, Entra ID, SailPoint, and other supported platforms.

Requirements

• Bachelor’s degree in Computer Science, Information Systems or related field.
• 2-5 years of experience in Identity & Access Management, Information Security or related IT support roles.
• Experience in Broadcom Single Sign-On is not expected but preferred.
• Experience in Varonis DatAtvantage is not expected but preferred.
• Familiarity with data visualization tools such as Power BI a plus.
• Familiarity with the various SDLC Frameworks and underlying technologies and ancillary systems.
• Hands-on experience with Enterprise Class Identity and Access Management Platforms such as SailPoint, MS Entra and Active Directory.
• Experience working in a regulated financial services environment, with a general understanding of SOX, NYDFS and other access-related compliance requirements.
• Experience supporting ticketing systems and operational processes (Tier I-II).

Pay

The typical base salary range for this position is $81,000 - $114,000, based on location, role, experience, and skillset. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $102,000 - $119,000.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
• Bonus potential