Identity and Access Management (IAM) Analyst - Portsmouth, NH

About the role

We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking an Identity and Access Management (IAM) Analyst.

Responsibilities

• Co-administration of the SailPoint IdentityIQ platform, including identity lifecycle management, role-based access control (RBAC), access certifications, and automated provisioning across enterprise systems.
• Business and technical liaison for the Passwordless Authentication platform, supporting rollout, day-to-day operations, user enrollment, exception handling, integration with SSO/MFA, and continuous improvement of the passwordless user experience.
• Supports adjacent identity functions, including Multi-Factor Authentication (MFA), Single Sign-On (SSO), Privileged Access Management (PAM), and directory services, ensuring access is granted, modified, and removed in accordance with policy, approvals, and the principle of least privilege.
• Works closely with Information Security, Infrastructure, Application Development, HR, and business units to deliver secure, compliant, and frictionless identity experiences.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or equivalent relevant work experience.
• Minimum 3+ years of hands-on experience in Identity and Access Management, with demonstrated exposure to an enterprise IGA platform (SailPoint preferred) and at least 1+ year supporting modern authentication technologies (MFA, SSO, or passwordless).
• SailPoint IdentityNow / IdentityIQ Engineer or Administrator; Microsoft SC-300 (Identity and Access Administrator); CISSP, CISM, CRISC, or CISA.
• Experience in a financial services, credit union, or other regulated environment is a plus.
• Hands-on experience with SailPoint IdentityIQ or Identity Security Cloud (workflows, rules, certifications, connectors) is strongly preferred.
• Working knowledge of passwordless / phishing-resistant authentication technologies: FIDO2, WebAuthn, passkeys, platform authenticators, and hardware security keys.
• Familiarity with authentication and federation protocols: SAML, OAuth 2.0, OIDC, SCIM, LDAP.
• Knowledge of MFA platforms (e.g., Duo, Entra MFA) and PAM concepts.
• Familiarity with enterprise directories and relational databases (MSSQL, Oracle, MySQL).
• Strong analytical, organizational, and documentation skills; attention to detail.
• Excellent interpersonal, presentation, and written/verbal communication skills, able to translate technical concepts for business audiences.
• Proficient with Microsoft Excel, Outlook, Word, PowerPoint, and web-based administrative consoles.
• Ability to foster productive working relationships with internal staff, vendors, and cross-functional partners.

Pay

Salaried position starting at $70,000. Flexible based on experience.

Schedule

Full time, Monday – Friday, 8:30 – 5:00 (Hybrid opportunity available)

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace©
• Tuition reimbursement.
• Training and career growth opportunities.