Identity & Access Management Support Engineer (ICAM)

The Opportunity
CACI is seeking an ICAM Systems/Software Engineer to join our team in Hanover, MD. Our program delivers and supports enterprise-wide and stand-alone Identity, Credential, and Access Management (ICAM) capabilities across the Intelligence Community. As part of this mission, you will contribute to a wide range of impactful work including program management, mission support, software integration and development, system engineering, testing, documentation, configuration control, release management, and network/system monitoring. This is an excellent opportunity for someone who enjoys problem-solving, collaborating with diverse teams, and helping customers succeed with critical ICAM services.

Responsibilities

As a member of the Mission Management team, you will support customers integrating with Enterprise and IC Attribute and Authorization Services. In this role, you will:

• Guide development teams as they integrate and troubleshoot REST services
• Assist end users in resolving authorization issues, ensuring access is properly granted or denied
• Manage and track support tickets using JIRA
• Provide customer support through email, chat, and phone
• Approach challenges with an analytical and curious mindset—ideal for someone who enjoys solving technical puzzles

Qualifications

Required:

• Active TS/SCI clearance with polygraph
• 7+ years of Systems Engineering (SE) experience supporting programs of similar scope and complexity
• Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
• DoD 8570 IAT Level I (or higher) if determined applicable by COR for CWIP activities
• A total of 12 years SE experience may substitute for a bachelor’s degree

Desired Experience with or knowledge of:

• Online and telephone customer support
• LDAP directories
• SQL and basic database queries
• RESTful services
• Public Key Infrastructure (PKI)
• Ticketing systems such as JIRA or Redmine

Ability to:

• Analyze system applications and troubleshoot effectively
• Understand and clearly communicate complex software systems
• Update Confluence pages and write technical documentation
• Assist with customer training on software capabilities
• Work with customers to understand and define requirements
• Work independently and proactively

Benefits

At CACI, you will receive comprehensive benefits such as:

• Healthcare, wellness, financial, retirement, and family support benefits
• Continuing education and time off benefits
• Flexible time off to balance quality work and personal life
• Robust learning resources to support career growth

Pay

The proposed salary range for this position is $113,200 - $237,800. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.