Identity & Access Management (IAM) Intern

It’s inspiring to work with a company where people truly believe in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job — it’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success.

About the Role

The Identity & Access Management (IAM) Intern supports the Information Security and IT teams in managing user identities, access rights, and authentication services across the organization. This role provides hands-on experience with identity governance, cybersecurity operations, and compliance in a healthcare environment.

Responsibilities

• Assist with user account provisioning, modifications, and deprovisioning.
• Support access management activities, including security groups and role-based access controls (RBAC).
• Participate in user access reviews and compliance-related audits.
• Assist with MFA enrollment, password resets, and account troubleshooting.
• Help document IAM processes and support continuous improvement initiatives.
• Perform research and assist with IAM-related projects and reporting.
• Supports day-to-day operations developing a general understanding of all aspects of administrative functions including policies, procedures, and processes.
• Gains exposure to various business functions specific to business group.
• Gathers information and performs research.
• Assists with reports, letters, documents and other forms of communication.
• Observes processes and makes recommendations for improvements.
• Provides assistance with special projects, as needed.
• Performs other duties as assigned.

Requirements

• Currently possess or pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field.
• Current enrollment in graduate or undergraduate degree program.
• Proficiency in MS Office Suite, Outlook, and Internet applications.
• Strong verbal and written communication skills.
• Good analytical, prioritizing, and organization skills.
• Ability to develop and maintain professional, collaborative relationships with business partners.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Self-motivated with critical attention to detail, deadlines, and reporting.
• High degree of confidentiality.
• Familiarity with Microsoft 365, Active Directory, Entra ID, MFA, or SSO is a plus.
• Ability to handle sensitive information with a high degree of confidentiality.

Responsibilities of All Employees

• Represent Chapters Health System professionally through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Chapters Health System policies, procedures and standard practices.
• Observe the Chapters Health System health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Chapters Health System.
• Use resources in a fiscally responsible manner.
• Promote the Chapters Health System through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Pay

Pay Rate: $16.00 per hour.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.