Identity & Access Management Engineer - Microsoft Entra ID

Job Duties

• Responsible for the administration, support, and continuous improvement of Identity and Access Management (IAM) services and related infrastructure to ensure secure, reliable, and efficient access to BCM systems and applications.
• Works closely with infrastructure, security, application, and support teams to deliver secure identity, access, and network services across the enterprise.
• Administer and support IAM services, including user account provisioning, authentication, authorization, and access governance.
• Support user lifecycle management processes by ensuring provisioning systems are operational, reliable, and continuously optimized through process improvements and enhancements.
• Manage and maintain authentication and access management technologies, ensuring service availability and facilitating the onboarding and integration of new applications.
• Provide Tier 2 support by resolving incidents, fulfilling service requests, implementing approved changes, and completing assigned tasks through the organization's IT service management platform.
• Collaborate with IT teams and business units to investigate, troubleshoot, and resolve access-related issues across the BCM environment.
• Administer the IP Address Management (IPAM) solution, including DNS and DHCP services, IP address allocation, record management, system upgrades, and issue resolution.
• Manage the organization's SSL certificate infrastructure, including the issuance, renewal, installation, and lifecycle management of digital certificates; support and advance certificate automation initiatives.
• Configure and maintain F5 reverse proxies and related application delivery services to support secure application access.
• Process and fulfill DNS and static IP address requests while troubleshooting network name-resolution and address-assignment issues.
• Partner with cross-functional teams on strategic initiatives, technology implementations, system upgrades, and infrastructure projects requiring IAM expertise.
• Develop, maintain, and enhance technical documentation, operational procedures, knowledge articles, and process documentation related to Identity and Access Services.
• Monitor service health, identify opportunities for operational improvements, and implement best practices to enhance security, reliability, and efficiency.
• Perform other job related duties as assigned.

Minimum Qualifications

• Bachelor's degree.
• Four years of relevant experience may substitute for degree requirement.
• Two years of relevant experience.

Preferred Qualifications

• Experience with scripting, AI agents, and Entra ID.