Idealease Account Manager - HOLT Truck Centers

About the role

The Idealease Account Manager is responsible for acquiring new and add-on contract business, maintaining high levels of customer responsiveness, and achieving annual sales quotas. This role involves sales operations, customer relationship management, and collaboration with internal departments to ensure service excellence.

Essential Functions

• Models, promotes, reinforces, and rewards the use of Values Based Leadership (VBL) tools, models, and processes to ensure that they are effectively and consistently put into action.
• Acquires new and add-on contract business.
• Responds promptly to customer needs and requests.
• Achieves annual sales quotas and gross margin targets.
• Marks Idealease services and supports the sales department.
• Aids in preparing the Annual Business Plan.
• Develops and implements Lease/Dedicated Maintenance Sales and Prospecting Plans.
• Maintains and utilizes a customer database for leads and prospects.
• Provides regular sales reports to management.
• Interacts with all departments to ensure high customer service levels.
• Reviews customer evaluations periodically.
• Fulfills credit policies and assists with collections.
• Utilizes Idealease sales tools including the Rating System and I-Lease Program.
• Maintains delivery reports for forecasting.
• Communicates and cooperates with all departments.
• Participates in training and professional development.
• Promotes teamwork and uphold company values.
• Works safely adhering to all applicable safety policies, complies with all company policies, procedures, and standards.
• Performs other duties as required.

Knowledge, Skills, And Abilities

• Excellent interpersonal and customer service skills.
• Strong data analytical skills.
• Excellent self-management, multi-tasking, and organizational skills.
• Ability to work independently and effectively within a team in a fast-paced, high-volume environment with emphasis on accuracy, timeliness, and achievement of goals.
• Strong sales and customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple accounts and prioritize tasks.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.

Requirements

• Educational Requirement: Bachelor’s Degree in Business Administration or Construction Management is preferred.
• Experience Requirement: 3 or more years of sales or account management experience in leasing or transportation industry.

Supervisory Responsibilities

None.

Travel

Some travel required.

Physical Requirements

• Extended periods in a stationary position.
• Occasional movement inside the office to access office machinery, file cabinets, etc.
• Frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Sometimes moves materials or equipment weighing up to 30 pounds.
• Reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.

Work Environment

• Generally performed in a professional office environment.
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity.
• Frequently works at a fast pace with unscheduled interruptions.