IDD Executive Director

Regular, full-time position. The Executive Director provides strategic and operational leadership for a single business unit supporting individuals with intellectual and developmental disabilities (IDD), ensuring person-centered, high-quality services while maintaining compliance with all regulatory and contractual standards.

Responsibilities

• Operational Leadership and Oversight: Leads overall management of the business unit, ensuring person-centered service delivery, program integrity, and a strong organizational culture. Oversees and integrates clinical, administrative, and operational departments including Home Managers, QDDPs/QMRPs, Program Managers, Clinical Professionals, Behavioral Specialists, Nursing, Dietitians, Training Coordinators, Business Managers, and other unit staff. Maintains up-to-date knowledge of federal, state, and local regulatory requirements and proactively addresses non-compliance or risk. Provides fiscal oversight, supports efficient resource allocation, and ensures adherence to budgetary goals and financial targets.
• Quality and Compliance: Leads the Quality Management Team to drive measurable improvements in outcomes and quality of care. Oversees implementation and monitoring of Personal Outcome Measures (POMs) to maximize individualized support, autonomy, and quality of life. Directs development, execution, and monitoring of the unit’s Quality Improvement Plan. Oversees quality assurance processes including audits, chart reviews, incident tracking, and risk mitigation strategies. Prepares for and leads response to regulatory audits, life safety surveys, certification, licensure reviews, and LME/MCO monitoring. Ensures timely development and implementation of Plans of Correction (POCs), tracks progress to resolution, and communicates outcomes to internal and external stakeholders including the corporate office.
• Clinical and Programmatic Oversight: Ensures appropriate clinical oversight by licensed and credentialed professionals and supports consistent integration of clinical best practices in all service settings. Ensures services align with industry best practices, regulatory standards, accreditation guidelines, and the organization’s mission and values.
• Workforce Development and Team Management: Leads implementation of staff training initiatives to ensure workforce readiness and compliance with required competencies, policies, and procedures. Builds and sustains a culture of professional development, employee engagement, and high performance across all roles and functions.
• Stakeholder Engagement and Collaboration: Collaborates with external agencies, families, and community partners to strengthen service offerings and promote engagement.

Supervisory Responsibilities

Provides direct and indirect supervision to all positions within the Unit's operations team, including Qualified Professionals (QPs), Supervisors, Clinical staff (Nurses, Behavioral Health Specialists, Psychologists, Dietitians), Administrative personnel, Program Managers, Training Coordinators, and other team members involved in service delivery and oversight. Responsible for building high-performing teams, fostering leadership at all levels, and ensuring effective performance management across all functions.

Requirements

• Bachelor’s degree in human services, Health Administration, Social Work, or a related field required; master’s degree preferred.
• Minimum of five (5) years of leadership experience in IDD services, long-term care facilities, or related healthcare/human services settings.
• Demonstrated knowledge of regulatory standards and quality frameworks applicable to IDD services (e.g., HCBS, CMS, CARF, state licensing bodies).
• Proven ability to lead interdisciplinary teams and drive service excellence in a complex, regulated environment.
• Strong financial acumen, including experience managing operating budgets and business performance metrics.
• Exceptional interpersonal, leadership, and communication skills.
• Ability to build collaborative relationships with regulatory bodies, managed care organizations, community partners, and families.

Physical Demands and Work Environment

• Regularly lift and carry up to 20 lbs.; occasionally pull at least 40 lbs.
• Squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties.
• Use hands and fingers to handle or operate objects, tools, or controls.
• Stand and walk for extended periods.
• Demonstrate proficiency in CPR from floor level (requires working on hands and knees, bending, standing, and lifting).
• Vision requirements: close, distance, and peripheral vision.
• Must be able to talk and hear.
• Exception – Deaf and Hard of Hearing Programs: For these programs only, employees must be fluent in American Sign Language (ASL); the requirement to talk and hear does not apply.

Benefits

• Payactiv: early access to earned wages before payday.
• Employee perks and discount program.
• Paid Time Off (full-time employees only).
• Health/Insurance (full-time employees only).
• 401(k) retirement savings program.
• Wellbeing Programs: Physical, Emotional, and Financial.
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees).
• Training: Free CPR, first aid, and job-specific training opportunities.

Contract/contingent workers and interns do not qualify for the above benefits.

About RHA Health Services

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.