ICT Systems Technician Level I

ICT Systems Technician – Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service.

Responsibilities

• Provide support to staff on all supported software platforms.
• Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respond to and log all tech support requests in the ticketing system to track maintenance needs and volume.
• Set up and break down computer labs in academic buildings, offices, and residence halls.
• Install and configure new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot.
• Install and configure desktop software as needed.
• Manage antivirus software and assist users with applications and troubleshooting hardware.
• Provide technical assistance and/or training to staff, faculty, or students in using audio/visual equipment for events in classrooms and public spaces.
• Maintain, inventory, suggest repair, storage, or replacement of equipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assume other responsibilities as reasonably requested by staff, faculty, and students.
• Perform related work as required or as delegated by supervisor(s).

Additional Responsibilities

• Flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office.
• Ability to travel between the Campus and downtown Waterbury locations.

Requirements

• A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor’s degree.
• Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required.
• Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations.
• Team-oriented and skilled in working within a collaborative environment.
• Ability to repair Windows and iOS-based computer systems.
• Proficiency in desktop operating systems for Windows and iOS.
• Knowledge of Microsoft Office applications as well as Office 365 / Azure.
• Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines.
• Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Must have the necessary training and experience to successfully perform the essential duties of the role.
• Must be able to lift and carry 20+ pounds.

Pay

$45,000/annually; $21.64/hour

Schedule

Monday – Friday (Rotation)