ICQA Area Manager II
Amazon · Phoenix, AZ · 1 mo ago
DistributionFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (EEO, accommodations, etc). Must not invent or summarize away detail. Must not include placeholder sections like "commensurate with experience". Must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, AZ, Phoenix - 70,000.00 - 90,900.00 USD annually". So we have Pay (salary range) and Benefits (list). Also schedule? Not explicitly mentioned; there is "Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays" under Basic Qualifications. That is schedule info. So we can include Schedule section with that statement.
We need sections: About the role (maybe from description intro). Responsibilities (the long list). Requirements (Basic Qualifications). Qualifications (Preferred Qualifications). Skills (maybe from preferred qualifications like communication, analytical, etc). Benefits (list). Pay (salary range). Schedule (flexible schedule). Must not repeat job title. Must not include metadata like Job ID. Must not include EEO etc.
We need to preserve all substantive information. So we need to include all responsibilities bullet points as list items. Also include the "Your Role and Responsibilities in your FC and within Operations:" part as part of responsibilities.
We need to format headings with . Use
. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not include filler like "commensurate with experience". Not present.
We need to ensure we don't duplicate content. Let's extract sections.
First, intro paragraph: "Description Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession"
That's about the role. We'll put that in
under About the role.
Responsibilities: The block starting "Key job responsibilities Your Role And Responsibilities In The ICQA Team" then many bullet-like sentences separated by semicolons. We need to turn each into
- . Also later "Your Role and Responsibilities in your FC and within Operations:" with more sentences.
We'll combine all responsibilities into one list under Responsibilities.
Requirements: Basic Qualifications bullet list: "2+ years of employee and performance management experience", "Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience", "Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays", "Strong communication in English, verbally and written."
We'll put those as
- .
Preferred Qualifications: list of items: "A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment", "Able to swiftly pick up new software systems, data analysis tools, and program management tools", "Bachelor’s Degree from an accredited university or equivalent experience in operations management", "Fluent user of the entire MS Office suite, especially Excel", "Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence", "Proven ability to influence, with varying levels of seniority, within an organization", "Strong communication in English, verbally and written.", "Strong analytical abilities, including proficient mathematical and data analysis skills", "Knowledge of and experience with Lean and Six Sigma methodologies and techniques"
We can put these under Qualifications (or Preferred Qualifications). The instruction says use headings: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide where to put preferred qualifications. Could be Qualifications (maybe includes both basic and preferred?). But we already have Requirements for basic qualifications. Then Qualifications for preferred qualifications. Skills could be extracted from preferred qualifications like communication, analytical, etc. But we might combine. However we must not create thin sections. Better to have Requirements (basic), Qualifications (preferred), Skills (maybe communication, analytical, etc). But we risk duplication. Perhaps we can put preferred qualifications under Qualifications, and Skills could be omitted if not distinct. But we need to include a section only when posting has real specific content. The posting does mention skills like "Strong communication in English, verbally and written." (already in requirements), "Strong analytical abilities", "Knowledge of and experience with Lean and Six Sigma". Those could be considered skills. We could create a Skills section with those items. However we must not repeat content. Might be okay to have overlapping but better to avoid duplication. Perhaps we can treat Qualifications as preferred qualifications, and Skills as a subset like communication, analytical, Lean Six Sigma. But we need to preserve all substantive info; if we split, we need to ensure not lost.
Alternative: Use Requirements for basic qualifications, Qualifications for preferred qualifications, and omit Skills section (since no distinct skills beyond those already captured). The instruction says we can have few substantive sections over many thin ones. So we can skip Skills if not needed.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule.
Now Benefits: list as per posting: health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, parental leave. Also mention link to learn more but we can drop link as it's not substantive? Might be considered boilerplate? It's a link to benefits page; could be considered navigation? Probably we can keep the description but drop the URL. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The link to benefits is not exactly navigation but could be considered a reference; but it's not essential. Safer to omit the URL.
Pay: include salary range: "USA, AZ, Phoenix - 70,000.00 - 90,900.00 USD annually". Also mention sign-on payments and RSUs, final compensation based on factors. We'll include that.
Schedule: from Basic Qualifications: "Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays". We'll put that.
Now we need to ensure we don't include any boilerplate like "Amazon is an equal opportunity employer..." etc. Remove that.
Also remove "Learn more about our benefits at https://amazon.jobs/en/benefits." Remove URL.
Also remove "If you have a disability..." etc.
Also remove "The base salary range for this position is listed below." maybe we can keep as intro to Pay but not necessary. We'll just put the range.
Now craft HTML.
Structure:
About the role
...
Responsibilities
- Own the implementation of network and FC safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates
- Own ICQA count, productivity, and audit execution goals (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership
- Conduct shift planning, adherence to FCLM27 roster management and daily execution to the ICQA spend plan
- Deliver PXT required programs; including ADAPT feedback, Connections, Thrive for your shift
- Deep dive, identify and create actions for inbound and outbound defect injection opportunities to the operations management team and measure quality, inventory integrity, and accuracy to meet FC level quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC concessions, Concessions Missorts, Net Damages)
- Support and implement actions for directed Regional, and Network-wide quality strategies
- Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
- Drive process improvements and develop the ICQA team’s ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
- Appraise the performance of team members; developing, rewarding and coaching employees, specifically creating monthly career growth actions for the ICQA Process Assistants
- Adhere to the roles and responsibilities as per the Quality RACI
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
- Gain expertise in key fulfillment center process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
- Support deep dive, root cause, action plan creation and alignment, and then own the mechanism to support/hold other departments accountable to delivering on the plan. When conflicts arise, proactively communicate barriers and partner cross functionally to resolve barriers so that action plans are achieved.
- Liaise with Inbound and Outbound Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
- Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
- Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers
Requirements
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Strong communication in English, verbally and written.
Qualifications
- A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
- Able to swiftly pick up new software systems, data analysis tools, and program management tools
- Bachelor’s Degree from an
for prose. We must not include filler like "commensurate with experience". Not present. We need to ensure we don't duplicate content. Let's extract sections. First, intro paragraph: "Description Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession" That's about the role. We'll put that in
under About the role. Responsibilities: The block starting "Key job responsibilities Your Role And Responsibilities In The ICQA Team" then many bullet-like sentences separated by semicolons. We need to turn each into
- .
Preferred Qualifications: list of items: "A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment", "Able to swiftly pick up new software systems, data analysis tools, and program management tools", "Bachelor’s Degree from an accredited university or equivalent experience in operations management", "Fluent user of the entire MS Office suite, especially Excel", "Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence", "Proven ability to influence, with varying levels of seniority, within an organization", "Strong communication in English, verbally and written.", "Strong analytical abilities, including proficient mathematical and data analysis skills", "Knowledge of and experience with Lean and Six Sigma methodologies and techniques"
We can put these under Qualifications (or Preferred Qualifications). The instruction says use headings: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide where to put preferred qualifications. Could be Qualifications (maybe includes both basic and preferred?). But we already have Requirements for basic qualifications. Then Qualifications for preferred qualifications. Skills could be extracted from preferred qualifications like communication, analytical, etc. But we might combine. However we must not create thin sections. Better to have Requirements (basic), Qualifications (preferred), Skills (maybe communication, analytical, etc). But we risk duplication. Perhaps we can put preferred qualifications under Qualifications, and Skills could be omitted if not distinct. But we need to include a section only when posting has real specific content. The posting does mention skills like "Strong communication in English, verbally and written." (already in requirements), "Strong analytical abilities", "Knowledge of and experience with Lean and Six Sigma". Those could be considered skills. We could create a Skills section with those items. However we must not repeat content. Might be okay to have overlapping but better to avoid duplication. Perhaps we can treat Qualifications as preferred qualifications, and Skills as a subset like communication, analytical, Lean Six Sigma. But we need to preserve all substantive info; if we split, we need to ensure not lost.
Alternative: Use Requirements for basic qualifications, Qualifications for preferred qualifications, and omit Skills section (since no distinct skills beyond those already captured). The instruction says we can have few substantive sections over many thin ones. So we can skip Skills if not needed.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule.
Now Benefits: list as per posting: health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, parental leave. Also mention link to learn more but we can drop link as it's not substantive? Might be considered boilerplate? It's a link to benefits page; could be considered navigation? Probably we can keep the description but drop the URL. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The link to benefits is not exactly navigation but could be considered a reference; but it's not essential. Safer to omit the URL.
Pay: include salary range: "USA, AZ, Phoenix - 70,000.00 - 90,900.00 USD annually". Also mention sign-on payments and RSUs, final compensation based on factors. We'll include that.
Schedule: from Basic Qualifications: "Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays". We'll put that.
Now we need to ensure we don't include any boilerplate like "Amazon is an equal opportunity employer..." etc. Remove that.
Also remove "Learn more about our benefits at https://amazon.jobs/en/benefits." Remove URL.
Also remove "If you have a disability..." etc.
Also remove "The base salary range for this position is listed below." maybe we can keep as intro to Pay but not necessary. We'll just put the range.
Now craft HTML.
Structure:
About the role
...
Responsibilities
- Own the implementation of network and FC safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates
- Own ICQA count, productivity, and audit execution goals (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership
- Conduct shift planning, adherence to FCLM27 roster management and daily execution to the ICQA spend plan
- Deliver PXT required programs; including ADAPT feedback, Connections, Thrive for your shift
- Deep dive, identify and create actions for inbound and outbound defect injection opportunities to the operations management team and measure quality, inventory integrity, and accuracy to meet FC level quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC concessions, Concessions Missorts, Net Damages)
- Support and implement actions for directed Regional, and Network-wide quality strategies
- Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
- Drive process improvements and develop the ICQA team’s ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
- Appraise the performance of team members; developing, rewarding and coaching employees, specifically creating monthly career growth actions for the ICQA Process Assistants
- Adhere to the roles and responsibilities as per the Quality RACI
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
- Gain expertise in key fulfillment center process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
- Support deep dive, root cause, action plan creation and alignment, and then own the mechanism to support/hold other departments accountable to delivering on the plan. When conflicts arise, proactively communicate barriers and partner cross functionally to resolve barriers so that action plans are achieved.
- Liaise with Inbound and Outbound Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
- Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
- Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers
Requirements
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Strong communication in English, verbally and written.
Qualifications
- A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
- Able to swiftly pick up new software systems, data analysis tools, and program management tools
- Bachelor’s Degree from an