ICM Team Lead

Responsibilities

• Provide day-to-day supervision, coaching, and support to ICM staff
• Conduct and document weekly treatment team meetings, ensuring each enrolled individual is reviewed at least monthly
• Monitor staff productivity, documentation quality, service delivery, and compliance with program standards
• Assist with onboarding, mentoring, and ongoing development of ICM staff
• Collaborate with leadership to identify operational needs, barriers to service delivery, and opportunities for continuous improvement
• Maintain oversight of compliance with all DBHDD Intensive Case Management standards, including required face-to-face contacts, community-based service delivery, documentation timelines, and billing requirements
• Ensure all required assessments, housing documentation, treatment plans, crisis plans, and service authorizations remain current and compliant
• Monitor engagement efforts and ensure assertive outreach strategies are utilized for difficult-to-engage individuals
• Review and address gaps in documentation, service delivery, or compliance to reduce audit findings and improve program outcomes
• Oversee coordination of behavioral health, medical, housing, financial, vocational, and community-based services
• Coordinate care transitions for individuals discharging from psychiatric hospitals, crisis stabilization units, correctional facilities, or episodes of homelessness
• Promote continuity of care through collaboration with providers, family members (when appropriate), community agencies, and natural supports
• Ensure services are delivered in the individual's preferred environment whenever possible, including homes, community locations, shelters, healthcare facilities, or other appropriate settings
• Promote person-centered, recovery-oriented services while protecting each individual's privacy and confidentiality during community interactions
• Support staff in utilizing creative engagement strategies to improve retention and reduce unnecessary discharges
• Identify trends and recommend process improvements to improve service delivery and program effectiveness
• Participate in internal audits, quality improvement initiatives, accreditation activities, and corrective action planning as needed
• Partner with internal departments, community providers, hospitals, law enforcement, housing agencies, and other stakeholders to ensure coordinated, comprehensive care
• Participate in interdisciplinary meetings and represent the ICM program during internal and external collaborations
• Maintain knowledge of DBHDD standards, Medicaid requirements, and organizational policies governing Intensive Case Management services
• Perform all other duties as assigned

Requirements

• Master's degree from an accredited college/university in the field of psychology, social work, counseling education, or human services field
• Minimum of four (4) years of documented experience working with adults with a SPMI
• Active GA counseling license (LPC, LCSW or LMFT)
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products

Qualifications

Previous case management experience

Skills

None specified

Benefits

Medical, Dental & Vision Plan Options!

Generous Paid-Time Off Policy with Flexibility

401(k) Plan with Company Match!

Short- & Long-Term Disability Plans!

Access to our Employee Assistance Program (EAP)!

Paid Training Time!

Opportunities for Career Growth & Advancement!

and so much more!

Note: At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

Final pay rate will be dependent on a combination of qualifications such as experience and education.