Ice Cream Server

About the Role

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. As a PJ’s Ice Cream Attendant (cashier), you will be responsible for developing an environment that creates excitement for internal and external guests while providing extraordinary guest service – going above and beyond in all situations.

The PJ’s Ice Cream Attendant has an opportunity to work independently in a quick service environment, providing a world-class experience around ice cream for our guests in a positive, genuine atmosphere.

Responsibilities

• Actively build and retain guest relations and act as a mentor to other employees to provide superior guest service.
• Strong preparation skills – including but not limited to stocking items needed for service, changing out products while adhering to state health department regulations & standards.
• Portray a professional manner including appearance, identification, and general conduct at all times.
• Make a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events.
• Comply with resort SOPs & expectations, including but not limited to cash handling, appearance, attendance, and guest service standards.
• Report any potential safety hazards to management immediately.
• Perform all tasks assigned by the manager (side-work, cleaning, etc.), including other duties outside of daily-weekly checklist duties.
• Keep workspaces & exterior guest public spaces clean & organized.
• Maintain detailed knowledge of menu items & allergens.
• Provide prompt & genuine service to all guests at all times.
• Demonstrate excellent communication skills and relationship building with the serving staff.
• Prioritize multiple tasks & maintain composure in high-volume situations.
• Adhere to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, and guest interactions.
• Knowledge of menus & allergens for all food & beverage items in the Ice Cream Parlor, in addition to general & accurate resort information.
• Obtain & maintain a RAMP certification through the state of PA.
• Other job duties as assigned.

Requirements

• Friendly and outgoing personality.
• Must be at least 18 years of age to comply with state requirements for alcoholic beverage service.
• Ability to stand up to 8 hours at a time.
• Must be able to lift up to 25 lbs.
• Must be able to speak the English language fluently.
• Must be able to handle high-pressure situations.
• Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of the hospitality industry is helpful.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Benefits

• Competitive wages.
• Paid vacation, holidays, and personal hours.
• Family medical, dental, and vision insurance.
• Long-term and short-term disability insurance.
• Employee and educational assistance program.
• Attractive 401(k) plan.
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort.
• On-site uniform and dry-cleaning services.
• Discounted meals during breaks in associate break areas.
• Access to Wisteria Associate Community, which includes a Pub, Market, and Fitness Center.
• Associate Recognition programs.
• Opportunities for advancement and professional development, including mentoring and coaching programs.

Nemacolin promotes a culture of continuous learning and is strongly committed to comprehensive professional development programs. Many of our upper-level managers began in entry-level positions and advanced into their current roles.