Ice Cream Quality Engineer

About the role

The Quality Engineer plays a crucial role in driving product quality, food safety, process control, and continuous improvement initiatives across the ice cream manufacturing operation. This role collaborates closely with Operations, Engineering, Maintenance, R&D, and Supply Chain teams to eliminate quality losses, reduce defects, improve process capability, and ensure all products consistently meet customer, regulatory, and company standards.

Responsibilities

• Maintain and improve Quality Management System (QMS) processes.
• Support internal, external, regulatory, and customer audits.
• Lead investigations and corrective actions related to quality incidents, customer complaints, and non-conformances.
• Support allergen management and food safety risk assessments.
• Monitor and improve critical quality parameters throughout production.
• Analyze manufacturing data and trends to identify quality losses and process variation.
• Validate process changes, equipment modifications, and new product introductions.
• Develop and maintain quality standards, specifications, and control plans.
• Drive reduction of consumer complaints, rework, and product hold events.
• Lead root cause investigations.
• Partner with Operations to reduce defects, waste, and process variation.
• Implement preventive measures to sustain quality improvements.
• Facilitate quality-focused continuous improvement projects.
• Support laboratory testing programs and verification activities.
• Ensure calibration and validation of quality monitoring equipment.
• Analyze microbiological, physical, chemical, and sensory data.
• Review quality records and identify improvement opportunities.
• Train and coach manufacturing teams on quality standards and food safety requirements.
• Support operator quality ownership and frontline problem-solving.
• Develop training materials and standard operating procedures.

Requirements

• Bachelor's Degree in Food Science, Food Engineering, Chemical Engineering, Industrial Engineering, Microbiology, Biological Sciences, or related technical discipline.
• 2–5 years of experience in food manufacturing, dairy, ice cream, beverage, consumer packaged goods (CPG), or related industries.
• Experience supporting quality systems in a manufacturing environment.
• Audit and food safety experience preferred.

Qualifications

• Knowledge of HACCP, GMPs, Preventive Controls, SPC (Statistical Process Control), Root Cause Analysis, CAPA Management, Process Validation, Food Safety Systems, and Quality Management Systems.
• Experience with Microsoft Excel and data analytics tools.

Skills

• Continuous Improvement Mindset.
• Problem Solving.
• Data-Based Decision Making.
• Collaboration.
• Communication & Influence.
• Accountability.
• Attention to Detail.
• Change Leadership.

Benefits

• Market-competitive pay and performance related rewards.
• Flexible ways of working.
• Support for health, wellbeing and life outside of work.
• Time off to rest and recharge.
• Ongoing learning and development opportunities.
• Medical, dental and (where applicable) vision coverage.
• Health and wellbeing support, including employee assistance programs and wellness initiatives.
• Health-related savings and spending accounts.
• Retail savings programs with a competitive matching plan.
• Additional employee perks (e.g., corporate discounts, commuter or learning support).

Pay

The pay range for this position is $71,400 to $107,200. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Benefits

• Health insurance (including prescription drug, dental, and vision coverage).
• Retirement savings benefits.
• Life insurance and disability benefits.
• Parenthood leave.
• Sick leave.
• Paid vacation and holidays.
• Access to numerous voluntary benefits.