ICAM Sustainment Analyst

Supporting the operations, maintenance, and continuous improvement of enterprise Identity, Credential, and Access Management (ICAM) systems in San Antonio, TX.

Responsibilities

• Manage daily operations, maintenance, patching, upgrades, and system health for ICAM platforms.
• Troubleshoot and resolve complex identity, authentication, synchronization, and certificate-related issues.
• Support key identity technologies, including Active Directory, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
• Maintain PKI services, certificate management processes, and PIV/CAC integrations.
• Monitor system performance, availability, and capacity; implement proactive alerting and reporting.
• Develop and maintain runbooks, disaster recovery plans, and operational procedures.
• Partner with cybersecurity teams to remediate vulnerabilities and maintain compliance.
• Recommend and implement service improvements to enhance reliability and efficiency.

Requirements

• U.S. Citizenship is required.
• Active U.S. Government Secret or higher-level government security clearance.
• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or related field.
• Minimum six (6) years of experience supporting enterprise ICAM or identity management environments.
• Active CompTIA Security+ CE or equivalent DoD 8570/8140 IAT Level II certification.
• Strong troubleshooting, analytical, and incident response skills.

Skills

• Experience supporting identity platforms such as SailPoint, Ping Identity, BeyondTrust, Radiant Logic, Microsoft Entra ID, Active Directory, or ADFS.
• Knowledge of SAML, OAuth 2.0, OIDC, LDAP, PKI, and X.509 certificates.
• Experience administering Windows and Linux servers and supporting web services (IIS, Apache, NGINX).
• Familiarity with Oracle, SQL Server, or PostgreSQL databases.
• Experience supporting Federal ICAM (FICAM) or DoD ICAM environments.
• Automation and scripting experience with PowerShell, Bash, or Python.
• Experience supporting cloud-based identity services in AWS, Azure, or Google Cloud, including containerized environments.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a strong 55-year heritage, Capgemini is trusted by clients to unlock technology value for business needs. It delivers end-to-end services leveraging AI, generative AI, cloud, and data capabilities combined with deep industry expertise. The Group reported 2024 global revenues of €22.1 billion and employs 340,000 team members in over 50 countries.

Pay

The base salary range for this role in San Antonio, TX is $70,000 - $80,000. This role may also be eligible for variable compensation, bonuses, or commissions.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan