IC Shipping Specialist

Position Overview

The Shipping Specialist is responsible for coordinating the day-to-day shipping activities relating to the scheduling of trucks, receiving and releasing orders and inventory management.

Essential Duties and Responsibilities

• Follow all safety procedures and work as safe as possible at all times
• Check in drivers; verify identity and order number, and ensure they adhere to their appointment schedule
• Organize and file various shipping documents
• Look up, edit, release, waive, and receive orders using various warehouse management systems
• Respond to customer inquiries on issues with shipments
• Manual entry of orders into the appropriate warehouse management system
• Scan Bill of Ladings (BOL's) to customers daily
• Review all pre-staged orders, document, and add to schedule for following day
• Prepare shipping documents for the next day
• Review shipping and receiving documents for errors including but not limited to, no hand-written edits on orders, ensuring ship dates are current and documents include forklift driver's signature(s)
• Print Advanced Shipping Notice (ASN) labels
• Ensure shipped orders are properly posted in warehouse management systems
• Communicate with Warehouse personnel regarding order status
• Work with Customer Service to correct orders
• Edit or correct BOL's with errors from previous day
• Respond to driver inquiries
• Work with Repack personnel to correct inventory variances
• Scan and print shipping documents upon customer request
• Receive inbounds for SAP and ILS as needed
• Ensure scanned documents are complete, make corrections and rescan as needed
• Match seals to documents
• Ensure shipped orders are closed daily
• Answer shipping and receiving phone and respond to inquiries
• Affix and lock seals to trailers or containers, take photo and email to customers as required
• Direct truck drivers regarding proper parking location
• Assist warehouse with inventory questions
• Maintain confidentiality of truck driver's identification and dispose of properly
• Maintain a positive work atmosphere and interaction with customers, co-workers, and management
• All other duties as assigned
• Work scheduled shift, weekends, and extended hours as required
• Regular and punctual attendance

Experience for Success

• Excellent written and verbal communication skills with the ability to communicate professionally with customers and co-workers
• Proficient in MS Outlook
• Knowledge of scheduling programs, preferably TMS
• Knowledge of warehouse management systems
• Have a strong work ethic and be able to work independently as well as work in a team
• Must possess strong customer service skills over the phone, via email and in-person
• Must have strong analytical and problem-solving skills
• Demonstrates attention to detail, a professional attitude, and produces accurate work product
• Excellent organizational and time management skills
• Ability to prioritize, multi-task, and adhere to deadlines
• Must have a cooperative attitude
• Must have the ability to follow-up
• Must be able to work in a fast-paced environment
• Ability to perform basic math calculations
• Basic knowledge of office equipment such as fax machine, copier/scanner, telephones, and computer

Education and/or Experience

• High school diploma or equivalent required
• 1-2 years administrative experience interacting with the public required
• Or an equivalent combination of experience and education

Behaviors & Competencies

• Upholds mental, spiritual and physical safety
• Asks for and provides feedback
• Holds self and others accountable
• Supportive and collaborative of team members
• Participates in self-development and encourages the development of those who report to him or her and peers
• Demonstrates flexibility and desire for growth

Physical Demands

While performing the duties of this job, the employee is constantly required to stand, walk, twist/turn, talk, hear and use repetitive hand/wrist motions. The employee is frequently required to sit, stoop/bend, push/pull and balance. The employee is occasionally required to squat, kneel and reach above shoulders. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee primarily works in normal office working conditions. The noise level in the work environment is quiet to moderate. The employee is occasionally exposed to moving trucks and automobiles, loud noises and outside weather conditions.