IBP Consultant

About the role

As a Junior Consultant – SAP IBP (AMS), you will join our dedicated support team in India to deliver high-quality incident resolution, daily application maintenance, and system monitoring for SAP Integrated Business Planning (IBP). You will work closely with cross-functional support teams to ensure business continuity, efficient ticket lifecycle management, and reliable background process execution.

Responsibilities

• Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines.
• Record, update, and manage ticket lifecycles accurately in designated tracking tools (e.g., ServiceNow, Jira, Remedy).
• Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion.
• Identify, troubleshoot, and escalate job failures promptly.
• Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations.
• Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants.
• Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality.
• Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency.

Requirements

• Any Graduate.
• 3-6 years of hands-on experience in SAP application support/AMS environments, with a primary focus on SAP IBP (Demand, Response & Supply, or S&OP modules).
• Good foundational understanding of core SAP IBP concepts, standard planning view operations, data integration flows (CI-DS/SDI), and basic supply chain planning processes.
• Practical experience in monitoring SAP background jobs, error log analysis, and basic troubleshooting of failed data interface runs.
• Hands-on exposure to standard IT service management (ITSM) and ticket tracking platforms (e.g., ServiceNow, Jira, or similar tools).
• Willingness and capability to work in rotational shifts to support global business coverage.
• Strong analytical problem-solving ability, clear written and verbal communication in English, and a customer-centric support mindset.
• Ability to perform well in a fast-paced team environment, manage multiple support priorities effectively, and take ownership of daily support deliverables.

Skills

• SAP IBP scope: Demand, Supply, Inventory Optimization, S&OP, Response & Supply, Control Tower.
• Configuration: Planning areas, key figures, time profiles, version management.
• CI-DS / SDI data integration.
• Statistical forecasting.
• AMS / production support.

Benefits

• Competitive, above-average compensation.
• Flexible working time models, home office.
• Opportunity to work from abroad from time to time.
• Attractive benefits, e.g., company pension scheme or various health offers.
• A modern environment with a "you" culture, open feedback, and flat hierarchies.
• Individual career planning with continuous training and coaching on the job.