IBM MQ Administrator (Specialist - System Management)

Key Responsibilities

• Provide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7
• Serve messaging integration for Tibco only As a Service monitoring observability CDX and other supported platforms
• Cover onboarding monitoring incident and change support resiliency reporting and ticket coordination
• Collect and review support metrics performance against required SLAs SLOs and risk heatmaps
• Maintain service escalation and communication protocols
• Maintain service runbooks and BAU runbooks as current version controlled operational assets
• Ensure correct handover of projects transitioning from project status to production support
• Operate under consistent SLAs controls and governance standards across all platforms
• Realtime monitoring of health throughput latency errors and resource usage
• Respond to incidents outages and system degradation
• Perform proactive health checks
• Conduct automated root cause analysis RCA
• Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures
• 24/7 monitoring of platforms queues topics JVMs brokers
• correlation and anomaly detection
• Break fix and service restoration
• Triage and resolve incidents escalate within SLA when issues cannot be resolved
• Create and track problem records with Problem Management and close them within SLA
• Participate in or lead thorough root cause analysis and postmortem review calls
• Review all tickets including major incidents to identify efficiencies and continuous improvement opportunities
• Resolve production disruptions including configuration issues compliance issues job failures data delays connectivity issues broker queue topic issues transformation failures and service degradation
• KPIs Reduce MTTD Mean Time to Detect Reduce MTTR Mean Time to Resolve 95 first touch resolution performance

Automation Self-Healing

• Automate health checks restarts cleanup and failover operations
• Implement self-healing capabilities and automated detection and recovery mechanisms
• Manage messaging cleanup and log management
• Automate service restarts
• Automate repeatable change and incident processes where feasible
• Automate compliance remediation and reporting
• Automate technology health checks across business lines, regions, and other required views
• Automate weekend precheck out and post checkout activities
• Automate environment telemetry collection and reporting
• Automate Go Live production readiness checkout and build validation where feasible
• Drive transition to predictive self-healing operation

Monitoring Incident Management

• Realtime monitoring of health throughput latency errors and resource usage
• Respond to incidents outages and system degradation
• Perform proactive health checks
• Conduct automated root cause analysis RCA
• Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures
• 24/7 monitoring of platforms queues topics JVMs brokers
• correlation and anomaly detection
• Break fix and service restoration
• Triage and resolve incidents escalate within SLA when issues cannot be resolved
• Create and track problem records with Problem Management and close them within SLA
• Participate in or lead thorough root cause analysis and postmortem review calls
• Review all tickets including major incidents to identify efficiencies and continuous improvement opportunities
• Resolve production disruptions including configuration issues compliance issues job failures data delays connectivity issues broker queue topic issues transformation failures and service degradation
• KPIs Reduce MTTD Mean Time to Detect Reduce MTTR Mean Time to Resolve 95 first touch resolution performance

Actual Compensation

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.