IAM Operations Analyst

Day-to-Day Duties And Responsibilities

• Administer user access lifecycle processes, including joiner, mover, and leaver activities, in accordance with established procedures, service levels, and internal controls.
• Process access requests, modifications, and terminations, ensuring requests are complete, authorized, accurate, and properly documented.
• Investigate and resolve access discrepancies, provisioning issues, entitlement questions, and user access exceptions.
• Support entitlement governance, role-based access control models, least-privilege access, and segregation of duties expectations.
• Partner with application owners, Information Security, IT Engineering, and business stakeholders to validate access requirements and support appropriate access design.
• Affiliate with User Access Reviews, access certifications, control testing, audit requests, and regulatory or SOX-related evidence collection.
• Create, update, and manage work items, user stories, backlog artifacts, and task documentation in Azure DevOps or similar Agile work tracking tools.
• Participate in Agile delivery routines, including stand-ups, backlog grooming, sprint planning, sprint execution, and delivery tracking.
• Maintain IAM procedures, standards, process documentation, job aids, and operational reference materials.
• Identify opportunities to improve access management processes, automate repetitive tasks, strengthen governance, and improve operational consistency.
• Support training, knowledge transfer, and stakeholder communication related to IAM processes, tools, and access governance expectations.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in information systems, information technology, or other related technical field.
• Four (4) to six (6) years of experience in identity and access management, information security, IT compliance, access administration, or related technology control functions.
• Hands-on experience with IAM tools such as SailPoint or similar platforms.
• Knowledge of Active Directory, Microsoft Entra ID, user provisioning, lifecycle workflows, entitlement management, and role-based access control.
• Experience using ServiceNow or similar ticketing systems.
• Experience using Azure DevOps or similar Agile work tracking tools.
• Working knowledge of access governance, least-privilege access, segregation of duties, audit evidence, and internal control expectations.
• Strong analytical, problem-solving, documentation, and organizational skills.
• Strong attention to detail with a focus on accuracy, compliance, and process discipline.
• Able to manage multiple priorities in a structured environment.
• Strong communication and collaboration skills with the ability to work effectively with technical and non-technical stakeholders.