IAM (Identity & Access Management) Systems Engineer

About the role

At QTS Data Centers, we are at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies drive demand for increased speed, capacity, and innovation, QTS stands as the global digital infrastructure leader, committed to connecting the globe for good.

The IAM Systems Engineer will integrate various systems, platforms, and applications into streamlined processes in support of QTS’ Identity and Access Management Program. These workflows and associated orchestration will primarily be built within the ServiceNow platform. The role drives security and automation around granting the correct access to the right people at the right time, working as part of a cross-functional team of IT engineers to provide enhanced visibility, operational automations, and stakeholder-requested development. This is a fast-paced role where initiative, a desire to learn quickly, and problem-solving are vital to success.

Responsibilities

• Develop orchestrations, automations, and workflows in support of QTS’ Identity & Access Management Program
• Develop workflows that meet business, system, and security requirements
• Document and train end users and management on processes
• Develop automated workflows and service catalogs in ServiceNow
• Integrate disparate platforms and systems, ensuring successful interoperability; API development and integration
• Partner with external vendors as needed to understand how to leverage their technology
• Lead efforts to document workflows and best practices

Requirements

• Bachelor’s degree in a related field or equivalent professional experience
• Minimum five years of progressive IT engineering experience
• At least moderate-level familiarity and experience with PowerShell and Python
• Familiarity with designing, building, and using APIs
• Experience managing Windows and/or Linux servers
• Experience with both waterfall and agile development models
• General understanding of networking and firewalls
• Familiarity with ServiceNow ITSM modules and Flow Designer
• Experience managing objects in both on-premise Active Directory and Azure Active Directory (Entra ID)

Preferred Qualifications

• Expertise around developing with ServiceNow (admin or development experience highly preferred)
• Experience working in a data-center environment or organization
• Experience working with secret/credential management (e.g., Cyberark)

Skills

• Self-starter with the ability to work independently and cooperatively in a fast-paced team environment
• Excellent communication skills; ability to communicate technical concepts to technical and non-technical audiences
• Unique ability to understand the nuances of a problem and create solutions that meet higher-level business objectives
• Fast-learner, results-driven, and team player

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Bonus or commission eligibility for every employee
• Generous PTO, paid volunteer days, plus floating holidays
• Stock Purchase Plan (SPP)
• 11 paid holidays annually; holiday compensation when worked
• Pet and legal insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program
• Medical, dental, vision, life, and disability insurance
• Flexible spending and HSA accounts
• Paid holidays and time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance