IAM Engineer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunities, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

About the role

At OTI, we offer great benefits and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The IAM Engineer is responsible for supporting the design, administration, maintenance, and improvement of the agency’s identity and access management environment. This role supports certificate lifecycle (PKI) operations, enterprise IAM operations across Microsoft Entra ID, Active Directory, access provisioning, authentication services, group and role administration, policy enforcement, and security-related identity controls. This position also contributes to infrastructure modernization efforts, operational support, and project-based work tied to secure access, governance, and service continuity.

Responsibilities

• Administer AD CS and/or third-party CAs; process certificate issuance, renewal and revocation (CRL/OCSP)
• Support HSM operations and key ceremonies under senior staff guidance
• Maintain and assist CLM tooling for certificate tracking, automation and reporting
• Troubleshoot certificate-related production issues and escalate complex trust chain or design problems to senior engineers
• Follow established PKI standards and compliance guidelines (NIST, CIS) and support documentation updates
• Perform both operational and engineering tasks, including resolving identity-related issues, implementing access and authentication changes, supporting system integrations
• Provide support for governance and security initiatives and contribute to special projects and strategic efforts as assigned
• Coordinate with infrastructure, security, and application teams to ensure IAM services remain reliable, secure, and aligned with agency objectives

Requirements

A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position; or, education and/or experience which is equivalent to the above.

Preferred Skills

• PKI administration experience (certificate authorities, CRL/OCSP, X.509, TLS/SSL)
• Strong knowledge of Microsoft Entra ID and related identity services
• Experience with Active Directory, hybrid identity environments, and access management processes
• Experience with account lifecycle management, access provisioning, role assignments, and group administration
• Familiarity with conditional access, MFA, authentication methods, identity governance, and directory security controls
• Ability to troubleshoot complex IAM issues in production environments
• Experience supporting infrastructure or security initiatives tied to enterprise identity platforms
• Experience with PowerShell scripting for routine and reporting
• Familiarity with Ansible/Python
• Strong written and verbal communication skills

Schedule

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Location

Brooklyn, NY

New York City Residency is not required for this position.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.