IAM Analyst

About the role

We are seeking an Associate IAM Operations Analyst to join a growing Identity & Access Management (IAM) Operations team. This role supports day-to-day identity lifecycle activities, access requests, user provisioning and deprovisioning, operational support, and continuous improvement initiatives. This is an excellent opportunity for someone early in their IAM, Security, or IT Operations career who is passionate about cybersecurity, enjoys helping end users, and wants to grow into a more technical identity and security-focused role. The team places a strong emphasis on automation, process improvement, and operational excellence. While technical skills are important, attitude, curiosity, accountability, and a continuous improvement mindset are equally critical.

Responsibilities

• Process and support user access requests
• Participate in identity lifecycle management activities (new hires, transfers, and terminations)
• Investigate and resolve IAM-related support tickets
• Follow documented procedures and knowledge articles to troubleshoot issues
• Escalate complex issues when necessary while ensuring proper documentation
• Maintain accurate ticket notes, audit evidence, and operational records
• Monitor support queues and prioritize work effectively
• Identify recurring issues and recommend process improvements
• Partner with engineering teams to help drive automation opportunities
• Collaborate with internal stakeholders to ensure secure and timely access management

Requirements

• Basic understanding of Identity & Access Management (IAM) concepts
• General knowledge of IT Security principles
• Strong customer service and communication skills
• Experience working in a ticket-driven support environment
• Experience using ServiceNow or a similar ticketing platform
• Ability to write basic SQL queries or leverage tools such as Microsoft Copilot to assist with query creation
• Strong documentation and organizational skills
• Ability to troubleshoot issues and follow established processes

Qualifications

• Passion for cybersecurity, identity management, or IT operations
• Growth mindset and eagerness to learn new technologies
• Ability to identify patterns and recurring issues rather than simply resolving individual tickets
• Interest in automation and process optimization
• High level of ownership, accountability, and dependability
• Strong attention to detail
• Comfortable working in a structured operational environment
• Collaborative team player who works well with both technical and non-technical stakeholders

Preferred Experience

• Exposure to one or more of the following is highly desirable:
  • Active Directory
  • Microsoft Entra ID (Azure AD)
  • Identity & Access Management platforms
  • Access provisioning and governance
  • Security operations or IT support
  • Enterprise application support
  • Automation and workflow improvement initiatives
  • Scripting or basic reporting/querying
  • Agile or Scrum environments

What Success Looks Like Within The First Year

• Independently manage common IAM operational tasks
• Build expertise in identity lifecycle and access management processes
• Develop a strong understanding of enterprise security and compliance requirements
• Consistently deliver high-quality support and documentation
• Contribute ideas that improve efficiency and reduce manual work
• Become a trusted operational partner for users and internal teams

Pay

The pay range for this position is $22.00 – $25.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)