IAM Access Ops Analyst

Our mission is to save and improve lives by empowering healthcare consumers. Come be part of remarkable. We are connecting health and wealth.

About the role

As an Access Operations Analyst within the Identity and Access Management (IAM) Operations team, you will ensure secure, timely, and efficient identity lifecycle management within HealthEquity’s technologies. This role ensures employees and business partners have timely access to the resources they need while balancing strong security controls with exceptional customer service. This role requires attention to detail, the ability to work independently, interaction with internal IT and business customers, as well as collaboration with a dynamic team. The successful candidate will have a thorough understanding of access management concepts and technologies.

This is a remote position.

Responsibilities

• Manage the end-to-end identity lifecycle by provisioning, modifying, and deprovisioning user access while ensuring compliance with established IAM policies and controls.
• Support Microsoft Entra ID, Active Directory, Azure, Exchange, and related identity platforms to maintain accurate and secure user access.
• Configure and troubleshoot multi-factor authentication methods, including Passkeys, Yubikeys, FIDO2 credentials, and Microsoft Authenticator registrations.
• Work closely with the cybersecurity team to respond to incidents and implement corrective actions. Contribute to a balanced security-first and customer service culture.
• Partner with your team of IAM professionals; collaborate, support initiatives, and foster a culture of continuous learning and development.
• Coordinate with cross-functional teams to ensure successful support of IAM tasks.
• Investigate and resolve identity and access issues, including lifecycle state discrepancies, birthright access failures, account correlation problems, provisioning errors, and orphaned accounts.
• Process high-volume access requests, validate approvals, maintain audit evidence, support access review remediation, and execute provisioning and deprovisioning activities with accuracy and timeliness.
• Use PowerShell, Python, Excel, automation tools, and AI technologies—including generative AI, machine learning–driven insights, and intelligent workflow automation—to improve operational efficiency, enhance reporting and analytics capabilities, identify opportunities for process optimization, reduce manual effort, and streamline identity and access management processes while supporting data-driven decision-making.
• Create and maintain SOPs to support consistency, compliance, and audit-ready IAM operations.

Requirements

• Demonstrated experience managing the full identity lifecycle, including provisioning, deprovisioning, access governance, role management, birthright access, and compliance-driven access controls.
• Experience supporting Microsoft Entra ID, Active Directory, Azure, and Exchange environments with a strong understanding of account administration and group management.
• Knowledge of BeyondTrust and privileged access management practices, including administration of privileged accounts, password vaulting, and service account controls.
• Hands-on experience configuring and troubleshooting MFA solutions, including YubiKey registration and Passkeys.
• Excellent communication skills with the confidence to ask clarifying questions, challenge ambiguous requests, collaborate with stakeholders, and provide exceptional customer service while maintaining security standards.
• Strong analytical and troubleshooting abilities with the capacity to perform root cause analysis, identify process gaps, interpret IAM policies, and drive issue resolution across multiple systems.
• Bachelor’s degree, or the equivalent years' related experience in Identity and Access Management (IAM), IT Support, or Security Operations.

Benefits

• Medical, dental, and vision coverage
• HSA contribution and match
• Dependent care FSA match
• Minimum of 18 days of annual PTO and 13 paid holidays per year
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Pay

Salary Range: $34.62 to $42.00 per hour. This position is also eligible for performance-based incentives as part of the total compensation package.

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience. Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role and is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.