IAD Ramp Lead Agent

About the role

Swissport is a global leader in aviation services providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The company's mission is to provide the aviation industry with consistent and tailor‑made solutions worldwide for a better customer experience, driven by the core values of Show You Care, Do the Right Things, and Win as a Team.

Responsibilities

• Load/unload processes per customer, Swissport, and FAA guidelines.
• Ensure safety and integrity of customer and Swissport assets during operations.
• Display image and professionalism at all times by staff.
• Maintain a disciplined work environment per company rules and regulations.
• Manage baggage make‑up process according to airline specifications.
• Lead all agents performing the above duties.

Requirements

• Some lead experience.
• Valid driver's license.
• Good communication skills.
• Minimum 1 year experience in the field.
• Ability to work in inclement weather.
• Flexibility to work various shifts (days, evenings, nights, weekends, holidays).
• Excellent health and safety awareness.
• Ability to lift heavy objects up to 70 pounds (32 kilograms).

Benefits

• 401(k) with company match.
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid time off.
• Retirement plan.
• Tuition reimbursement.
• Vision insurance.

Pay

Expected pay rate is $18.50 per hour plus a $3.00 premium/differential.

Schedule

Full‑time position with flexibility to work various shifts including days, evenings, nights, weekends, and holidays.