IAD Account Manager Passenger Services

Job Summary

Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines' targets while abiding by all Swissport and customer procedures and regulations. Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.

Expected Pay Rate

The expected pay rate is $58,000 - $62,000/yr.

Benefits

• Full-time employees are offered a range of health and wellness benefits
• 401(k) with company match
• Paid vacation time
• Sick time
• Company paid holidays

Activities

• Supervise and control staff scheduling, reporting and absences
• Control of daily staff payroll, hours, exceptions and overtime
• Maintains applicable safety and quality standards
• Maintains, updates company's manuals and documentation
• Enters daily hours into FSC
• Responsible for overall discipline, conduct performance and morale
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner
• Captures and maintains Key Performance Indicators

Profile

• University degree or equivalent
• 5 years leadership experience
• Bilingual English/Spanish preferred
• Extensive airport operational experience
• Computer literate with proficiency in MS, Excel, Outlook
• Knowledge of AE, FSC, SWP point system preferred
• Above-average ability to work under pressure
• Flexible to work different working schedule including evenings, weekends and holidays
• Excellent oral and written communication skills
• Previous Swissport account supervisor experience a PLUS

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retailment plan
• Tuition reimbursement
• Vision insurance

At Swissport

We believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!