I-26129 - IT Co-Op Student

About the role

Provides technical support to assist the Information Technology Department in the delivery of various IT services for all company employees.

Responsibilities

• Provide excellent customer service
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
• Install and support PC, laptop, tablet and mobile hardware and software, as instructed
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
• Participate in hardware and software reviews and recommend purchases
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
• Support A/V equipment
• Contribute to Infrastructure projects as assigned (may include networking, security, servers, cloud computing environments, etc.)
• Perform other IT projects as assigned

Qualifications

• Currently a Sophomore, Junior or Senior pursuing a bachelor's degree from an accredited four-year university or college with a degree in computer science, information systems, or a closely related field
• GPA of 3.5 or higher
• Excellent customer service skills
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public
• Ability to complete multiple, diverse tasks of differing priorities without close supervision
• Excellent written and verbal communication skills
• Outstanding organizational skills

Required software proficiency

• Microsoft Office (Word, Outlook, Excel and PowerPoint)