Hypothermia Coordinator (Multiple Shifts Open/Seasonal)

Department: Loudoun Homeless Services Center (LHSC) – Reports to Assistant Director of Operations. FLSA Status: Non‑Exempt; Temporary; Seasonal. Anticipated start date: November 1 2026. Number of openings: 2‑4.

About the Role

Hypothermia Coordinators support the operation of the temporary Hypothermia program from November 1 2026 to April 1 2027. Responsibilities include setting up the program space, transporting participants, conducting orientations, distributing meals, scheduling shower use, providing resource information, and recording/reporting participant data.

Responsibilities

• Monitor and maintain participant safety and count throughout the shift.
• Document regular walkthroughs to ensure building and participant safety.
• Organize and distribute cots and bedding after cleaning floors.
• Clean and organize supplies, cots, and bedding in storage.
• Keep the hypothermia area clean at all times.
• Notify the supervisor of critical incidents and complete a Critical Incident Report before shift end.
• Provide support, problem resolution, emergency crisis intervention, and stabilization services for shelter guests.
• Perform physical tasks such as unloading, stocking donations, distributing supplies, laundry, organizing, and conducting grounds and facility checks.
• Prepare coffee and set out continental breakfast each morning.
• Maintain participant dignity and confidentiality; treat each participant with respect.
• Complete intakes for new participants, explaining program schedule, expectations, and community guidelines, and ensure understanding of safety expectations.
• Provide orientation tours and answer questions about facility resources and services.
• Distribute toiletries, laundry supplies, and other items as needed.
• Remind participants of safety guidelines, de‑escalate crises, and enforce rules when necessary.
• Encourage participants to engage with case management, shelter, and Drop‑In Day Program.
• Review and update the daily hypothermia shelter log, documenting interactions and significant events; complete other required logs, emails, and incident reports.
• Conduct efficient shift exchanges with incoming/outgoing staff and report on daily activities.
• Safely operate Shelter House vehicles to support program and participant needs, following routes, laws, and schedules.
• Assist passengers with disabling conditions as needed.
• Maintain vehicle integrity through inspection, cleanliness, refueling, and documentation of services and receipts.
• Maintain and submit a driving log detailing all trips.
• Report vehicle or building incidents promptly to the Residential Supervisor or management.
• Serve as emergency personnel, reporting to work regardless of inclement weather or traffic conditions.
• Participate in staff meetings and trainings as directed.
• Proficiently operate a personal computer, fax, printer, copier, and Microsoft Office applications.
• Exemplify Shelter House core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iCARE).
• Perform other duties as needed to support the program and agency.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 1 year of customer service experience.
• Valid driver’s license with a clean driving record.
• Flexibility and passion for serving individuals experiencing homelessness.
• Willingness to work evenings and weekends as needed.
• Ability to operate a personal computer, fax, printer, copier, and Microsoft Office products.
• Ability to attend trainings prior to program opening in October and November.
• Physical ability to sit or stand for long periods, lift items up to 50 lb, and perform bending, stooping, and crouching.
• Annual TB test required.

Preferred Qualifications

• 1 + year of experience in a homeless shelter, psychiatric, or human services setting.

Benefits

• Medical, dental, and vision insurance.
• 401(k) contributions with a 4 % employer match.
• 13 paid holidays, 2 floating holidays, and the option to take your birthday off.
• Four semi‑annual team‑building events.

Pay

Hourly rate: $20 per hour.

Schedule

Shift vacancies:

• Monday‑Friday 4 pm – 12 am (2‑4 openings)
• Monday‑Friday 12 am – 8 am (2‑4 openings)
• Saturday‑Sunday 4 pm – 12 am (2‑4 openings)
• Saturday‑Sunday 12 am – 8 am (2‑4 openings)