Hyper Wellness Representative

Health Insurance

• Health insurance
• Paid time off
• Competitive salary
• Employee discounts

About the Role

Be the welcoming face of an industry-leading wellness brand. Build meaningful relationships with clients while making a positive impact on their health journey. Work in a fun, energetic, and supportive team environment.

Responsibilities

• Serve as the primary point of contact for all walk-in guests, phone calls, texts, emails, and online inquiries.
• Deliver an exceptional first impression that reflects Restore's commitment to outstanding customer service.
• Schedule appointments and efficiently manage the daily appointment calendar.
• Check clients in and out while ensuring a smooth, organized experience.
• Maintain an inviting, clean, and professional front desk and reception area.
• Accurately complete client profiles, waivers, documentation, and payment processing.
• Conduct engaging studio tours for prospective clients.
• Educate clients on Restore's therapies, memberships, services, and retail offerings.
• Identify client goals and recommend personalized wellness solutions.
• Confidently present memberships, packages, and service upgrades.
• Follow up with prospective clients, inactive members, and existing clients to strengthen relationships and encourage continued engagement.
• Support studio sales initiatives through referrals, renewals, upgrades, and retail recommendations.
• Assist with opening and closing procedures.
• Support marketing campaigns, community events, and local partnerships.
• Maintain accurate client records using company systems.
• Work collaboratively with nurses, therapists, and studio leadership to ensure an exceptional client experience.
• Help maintain studio cleanliness, organization, and operational excellence.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years of customer service, hospitality, retail, or sales experience.
• Outstanding communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational skills with the ability to multitask.
• Comfortable discussing memberships and recommending services.
• Ability to thrive in a fast-paced, team-oriented environment.
• Experience working in wellness, fitness, medical aesthetics, hospitality, luxury retail, or healthcare.
• Previous front desk or reception experience.
• CRM, POS, or client management software experience.
• Membership sales or consultative sales experience.

Benefits

• Medical, dental, vision, disability, and life insurance (Full-Time).
• Paid Time Off (Full-Time).
• Complimentary and discounted Restore services.
• 401(k) with employer match.

Pay

Competitive base compensation plus uncapped bonus opportunities.

Schedule

Full-time position.