Hybrid Remote Order Entry Specialist

Location: Hybrid, Rolling Meadows.

Schedule: Full-Time.

About the role

Our client is seeking a detail-oriented Order Entry Specialist to join their Operations team during a critical seasonal period. This position plays a key role in ensuring customer orders are processed accurately and efficiently while delivering a positive customer experience. The ideal candidate thrives in a fast-paced administrative environment, enjoys working with data, and has strong attention to detail, organizational skills, and computer proficiency. This position has the potential to become a permanent opportunity based on performance and business needs.

Responsibilities

• Order Processing & Data Entry: Accurately enter customer orders received via email, mail, fax, and online channels; review orders for completeness and accuracy prior to processing; maintain a high level of productivity while meeting quality standards; update customer records and order details within Microsoft Dynamics and other internal systems; navigate multiple software platforms to process and track orders efficiently.
• Research & Problem Resolution: Investigate and resolve missing, incomplete, or inaccurate order information; identify discrepancies and correct data entry errors before orders are fulfilled; manage and monitor orders placed on hold, proactively working toward resolution; escalate issues when appropriate to ensure timely order completion.
• Customer Communication: Contact customers regarding missing information, order clarifications, or outstanding requirements; communicate primarily through email, with occasional outbound phone calls; deliver professional and timely customer service throughout the order process; respond to customer inquiries and provide status updates as needed.
• Administrative Support: Process incoming mail and supporting documentation; maintain accurate records and order-related documentation; share customer feedback with appropriate internal teams; assist with additional operational and administrative tasks as assigned.

Qualifications

Required: 1+ year of experience in Order Entry, Data Entry, Administrative Support, Customer Service, Call Center Support, Office Administration; strong data entry and keyboarding skills; proficiency with Microsoft Office Suite; ability to work in a fast-paced, high-volume environment; strong attention to detail and accuracy; excellent written communication and organizational skills; ability to multitask and prioritize responsibilities effectively; dependable attendance and strong work ethic.

Preferred: Experience in a high-volume transaction processing environment; experience using Microsoft Dynamics; familiarity with ERP or CRM systems.

Ideal Candidate: Someone who enjoys working with data, takes pride in accuracy, and can remain organized while handling a large volume of transactions; proactive, dependable, and comfortable balancing administrative tasks with customer communication in a fast-paced operations environment.

Pay

The pay range for this position is $20.00 - $20.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Full-Time