Hybrid Release of Information Specialist - Pittsburgh, PA

About the Role

This position is based out of a Verisma client site in Pittsburgh, PA, and requires consistent travel to work onsite at multiple client locations as business needs dictate. The Traveling Release of Information Specialist (ROIS) initiates the medical record release process by inputting data into Verisma Software, working quickly and carefully to ensure documentation is processed accurately and efficiently.

Responsibilities

• Process medical ROI requests in a timely and efficient manner using Verisma software applications.
• Travel to client locations for coverage as needed.
• Support the resolution of HIPAA-related release issues.
• Organize records and documents to complete the ROI process.
• Read and interpret medical records, forms, and authorizations.
• Maintain high standards of production, efficiency, and accuracy to meet company standards and performance metrics.
• Prioritize workload effectively and work independently while meeting productivity goals.
• Provide exemplary customer service in person, on the phone, and via email, depending on location requirements.
• Attain a solid understanding of client-specific expectations across multiple accounts while ensuring compliance with HIPAA, HITECH, state regulations, and company policies.
• Utilize Verisma’s reference materials and compliance guidelines to maintain confidentiality and accuracy in all tasks.
• Assist with training and mentoring new associates, ensuring knowledge transfer and consistency in processes.
• Interact with customers and co-workers in a professional and friendly manner onsite and remotely.
• Attend training sessions as required.
• Perform other duties as assigned to ensure effective operation of the department and the company.
• Live by and promote Verisma Core Values.

Requirements

• High school diploma or GED equivalent; some college preferred.
• RHIT certification preferred.
• At least 4 years of experience within a healthcare setting and medical records.
• Must be able to maintain all necessary background checks, drug screenings, health screenings, and access requirements.
• Clean driving record with valid insurance.
• Experience with clerical and general office equipment, including desktop computer, scanner, and Microsoft Office Suite.
• Knowledge of HIPAA and state regulations related to the release of Protected Health Information.
• Ability to work independently and be detail-oriented.
• Ability to travel as needed.