Hybrid Registered Nurse (RN) Clinical Care Manager - Everett and surrounding areas - R13168

Job Summary

The Integrated Care Clinical Manager - Massachusetts is a community based registered nurse responsible for providing monitoring, follow-up and clinical care management to dually-eligible enrollees with complex medical, behavioral and social care needs. This position focuses on integrating health services and community resources to coordinate enrollee care for improve health outcomes and enhanced quality of life.

Essential Functions

• Engage with the enrollee in their homes and other community settings to establish an effective, complex care management relationship, while considering the cultural and linguistic needs of each member.
• Function as a liaison between healthcare providers, community resources, and enrollees to ensure seamless communication and care transitions.
• Perform required assessments on a timely basis, including but not limited to Comprehensive Assessment, MDS-HC (or successor) Functional Assessments, and Crisis and Risk Assessments.
• Engage enrollees in care plan development and implementation, providing routine updates as the enrollee’s status changes.
• Lead the interdisciplinary care team (ICT) and collaborate with peers both internal and external to the organization, to create holistic care plans that address medical and non-medical needs.
• Oversee enrollee utilization of long-term services and supports, ensuring appropriate systems are in place for enrollees to remain in the location of their choice.
• Assist members in accessing community resources, including housing, transportation, food assistance, and social services.
• Educate members about their benefits and available services under both Medicare and Medicaid.
• Provide education to members and their families about managing chronic conditions, medication adherence, and preventive care.
• Promote healthy lifestyle choices and self-management strategies.
• Aid enrollees in preventative health strategies, including gap closure.
• Follow up with members after hospitalizations or significant health events to ensure continuity of care and prevent readmissions.
• Work closely with primary care physicians, specialists, and other healthcare providers to coordinate care and share relevant information.
• Coordinate with community-based organizations, other stakeholders/entities, state agencies, and other service providers to ensure coordination and avoid duplication of services.
• Advocate for the needs and preferences of enrollees within the healthcare system.
• Evaluate member satisfaction through open communication and monitoring of concerns or issues.
• Regular travel to conduct member, provider and community-based visits as required.
• Report abuse, neglect, or exploitation of older adults and adults with disabilities as a mandated reporter as required by State law.
• Adhere to NCQA and Care Management standards.

Education And Experience

• Absolutely required: Associates of Science (A.S) degree in nursing from an accredited nursing program.
• Absolutely required: Registered Nurse with the ability to independently serve people with complex medical, behavioral, and social needs.
• Prior experience in care coordination, case management, or working with dual-eligible populations preferred.
• Medicaid and/or Medicare managed care experience preferred.
• Clinical Field/ Community Based Training a Plus.

Competencies, Knowledge And Skills

• Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel.
• Understanding of Medicare and Medicaid programs, as well community resources and services available to dual-eligible beneficiaries.
• Strong interpersonal and communication skills to effectively engage with members, families, and healthcare providers.
• Ability to manage multiple cases and priorities while maintaining attention to detail.
• Adhere to code of ethics that aligns with professional practice.
• Awareness of and sensitivity to the diverse backgrounds and needs of the populations served.
• Decision making and problem-solving skills.
• Ability to function independently and effectively as part of an interdisciplinary team.
• Strong and effective communication skills, both written and verbal.
• Strong interpersonal and customer relations skills.
• Strong customer service skills.

Licenses And Certifications

• Current unrestricted clinical license in the Commonwealth of Massachusetts as a Registered Nurse (RN) required.
• Case Management Certification is highly preferred.

Employment Conditions

• Required to use general office equipment, such as a telephone, photocopier, fax machine, and computer.
• Routine travel required.
• May be required to travel greater than 50% of time to perform work duties.
• Required to live within commutable distance to the Commonwealth of Massachusetts.
• Over 50% (Mobile) Routine travel required.

Compensation

• Compensation Range: $62,700.00 - $100,400.00
• Compensation Type: Salary

Additional Information

• CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
• We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
• CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.