Hybrid Field Sales Representative – Medicare (Field-Cincinnati, Ohio)

About the role

We are hiring a Hybrid Field Sales Representative (HFSR) in Cincinnati, Ohio. This role drives sales growth by building and managing a book of business through a combination of field-based sales activities and telesales programs. The HFSR sells, cross-sells, upsells, and retains members using the Aetna Individual Medicare product portfolio. The role follows a hybrid operating model consisting of 3 days in the field and 2 days supporting inbound and outbound call queues.

Responsibilities

• Acquire, convert, and retain new and existing members through a combination of field-based programs, including face-to-face appointments, retail engagements, provider relationships, centers of influence, referrals, and inbound and outbound calls.
• Absorb customer needs using consultative, needs-based questioning and active listening to recommend appropriate Medicare products and services.
• Own the end-to-end member relationship throughout the year, serving as the primary point of contact for plan, benefit, product, and service inquiries, and resolving product utilization issues.
• Accurately document sales activities, call interactions, leads, and center of influence relationships within the hybrid field sales technology platforms.
• Achieve sales, quality, retention, and performance goals while adhering to state, federal, and CMS Medicare sales requirements, including secret shopper and quality standards.
• Continuously develop sales, product, and system knowledge to support customer acquisition metrics, key performance indicators, and professional growth.

Requirements

• Bachelor’s degree or 1-2 years of experience selling Medicare products, including Medicare Advantage and Medicare Supplement plans.
• Ability to obtain a Life and Health insurance license within 60 days of employment start date.
• Strong communication, presentation, and listening skills with the ability to perform consultative selling conversations in person and by phone.
• Proven ability to build, manage, and grow a book of business in a fast-paced, performance-driven environment.
• Strong problem-solving, decision-making, and basic mathematical skills without reliance on a calculator.
• Regular and reliable attendance, ability to travel locally as required, and willingness to perform additional duties as assigned by leadership.

Preferred Qualifications

• Bilingual Preferred (Spanish, Mandarin, Korean, Chinese, or Polish)
• High level of proficiency with computers, Microsoft Office, and sales-related technology systems, with the ability to multitask while on calls.
• Self-motivated, adaptable, and resilient, with the ability to remain professional when handling dissatisfied customers.
• Demonstrated growth mindset, collaboration skills, and commitment to continuous development.
• Experience assessing consumer needs and applying cost-benefit analysis to recommend solutions.
• Demonstrated success achieving or exceeding sales goals.
• Creative and strategic thinker with the ability to develop innovative solutions for customers.

Qualifications

• Bachelor’s degree or High School Diploma with 1-2 years of Medicare sales experience.

Pay Range

The typical pay range for this role is $47,788.00 - $81,090.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.