(Hybrid) Data Collection Center Manager - Health Affairs Institute

About the role

The Health Affairs Institute at West Virginia University is seeking a qualified and experienced Data Collection Center Manager to lead operations within the Center for Measurement and Health Data Analytics. This key management role is instrumental in supporting HAI’s mission to ensure the quality, security, and appropriate use of health data for research, program evaluation, and policy development.

Responsibilities

• Administers and manages the design, implementation, and ongoing management of a comprehensive data collection center to ensure HAI’s compliance with HIPAA and other federal, state, and university regulatory requirements related to data collection, management, and security.
• Ensures that all data collection activities are compliant with university-level policies for the responsible conduct of research and data stewardship, as well as applicable federal and state policies.
• Manages the data collection lifecycle for all assigned HAI projects, including data acquisition, validation, documentation, secure transfer, and archiving.
• Identifies and communicates organizational and procedural risks related to data collection processes and the use of sensitive data and provides guidance for addressing those risks.
• Works to understand HAI’s vision for data-driven research and program evaluation and translate that vision into operational priorities, staffing plan, and work plans for the Data Collection Center.
• Oversees the implementation and day-to-day management of data collection systems, tools, and workflows in collaboration with the CMHDA Assistant Director, institutional IT partners, and in compliance with Health Sciences Center standards.
• Collaborate with the CMDA Assistant Director to support health data analytics development by ensuring timely, accurate, and high-quality data delivery for analysis.
• Provides leadership for all data collection operations, including staffing, training, scheduling, performance monitoring and quality assurance.
• Participates in investigations related to potential breaches, data quality concerns, or improper data handling practices within data collection operations.
• Identifies and recommends corrective actions for individual or systemic issues related to data collection quality, compliance, or performance.
• Assists in developing and delivering training for Data Collection Center staff and other HAI personnel on data collection protocols, quality standards, confidentiality, and regulatory compliance.
• Utilizes effective oral and written communication skills to explain data collection requirements, procedures, and expectations to staff.
• Supports WVU faculty, staff, and students by facilitating access to high quality, well documented data for research, evaluation, and state sponsored activities.
• Manges special projects related to improving data collection operations, staffing models, workflow efficiency, or quality improvement initiatives.

Qualifications

• Bachelor’s degree in Public Health, Health Informatics, Data Science, Social Science, Information Systems, or related fields.
• A master's degree in Public Health (MPH), Health Informatics, Data Analytics, or a related discipline is preferred.
• A minimum of four (4) years of relevant professional experience in the following:
• Data collection, research operations, healthcare, public health, compliance, or data management roles involving sensitive or protected data.
• Demonstrated experience of training, supervising, or mentoring staff, particularly in standardized procedures or quality-controlled environments.
• Experience using data collection platforms, survey tools, databases, or data visualization tools to support research, evaluation, or operational reporting.
• Experience building, implementing, or supporting data collection protocols, quality assurance processes, or data governance practices.
• Experience working with external partners, stakeholders, or clients in collaborative or service-orientated environments, such as academic, government, or healthcare settings.