HYBRID Customer Service Banking Associate

About the role

Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns. Provide a high level of customer service to all online banking end users. Provide support to online banking call volume for the customer service center. Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner. Serve as a service liaison between online customers of Eastern Bank and all third-party service providers. Process new online account set-ups and perform ongoing maintenance to existing online accounts. May be required to assist other areas of the call center on an as-needed basis.

Skills

• Professional Call Center experience 3+ years required
• Customer service
• Excel/ data entry
• Problem solver
• Written communication
• Verbal communication
• Phone skills
• Empathy
• Bilingual Spanish/English

Requirements

• Candidates are required to have 3+ years of customer experience in a professional call center setting
• Friendly, outgoing, positive, “can-do,” enthusiastic, motivated personality/attitude
• Previous retail banking experience highly preferred but not required
• Prior call center or high-volume phone environment experience required
• Ability to troubleshoot technology issues and discuss/provide solutions to customers
• Proven skills and experiences in organization, creative problem solving, multitasking, attention to detail, responsiveness/sense of urgency, deadline-driven, and professionalism
• Excellent verbal and written communication skills (vocal and able to communicate effectively on a team) – strong writing skills are a must for customer email correspondence!
• Reliable and consistent weekly attendance
• Computer proficiency including web navigation, typing skills, and internet terminologies (will be working in 10+ different systems daily)
• Outstanding customer service skills, empathetic, and customer-centric
• Ability to make sound decisions independently
• Ability to learn new concepts quickly and easily in an ever-changing environment
• Ability to recognize and resolve customer issues promptly, using courtesy and tact
• High school diploma or GED

Qualifications

• High school diploma or GED

Job Type & Location

This is a Contract to Hire position based out of Wakefield, MA.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.