HYBRID CSR

About the role

Make an Impact. Build Relationships. Grow Your Career. Are you passionate about helping people, solving problems, and creating exceptional experiences? Join our team as a Member Service Representative and become the friendly voice our members count on every day. In this exciting hybrid role, you'll connect with members from across the country, helping them navigate their financial journey while building valuable skills in customer service, banking, and financial products. Every conversation is an opportunity to make someone's day a little easier and their financial future a little brighter. If you thrive in a fast-paced environment, love helping others, and enjoy learning new things, we'd love to meet you! Hybrid work environment offering flexibility and collaboration. Career growth and development opportunities. Comprehensive training and ongoing support. The chance to help people every single day. A team-focused culture that values your ideas and contributions. A dynamic, engaging workplace where no two days are exactly the same.

Responsibilities

• Be the trusted first point of contact for members, delivering friendly and professional support.
• Answer incoming calls and help members with questions, solutions, and financial transactions.
• Assist with a variety of products and services, including checking and savings accounts, loans, credit cards, and more.
• Use innovative technology and multiple systems to quickly research information and resolve concerns.
• Listen carefully to understand each member's needs and provide personalized recommendations.
• Discover opportunities to introduce members to products and services that can help them achieve their financial goals.
• Create positive, memorable experiences that build trust and long-term relationships.
• Collaborate with a supportive team that celebrates success and continuous improvement.

Requirements

• You genuinely enjoy helping people and providing outstanding customer service.
• You stay positive and focused in a fast-paced environment.
• You're a strong communicator who can explain information clearly and confidently.
• You pay close attention to detail and take pride in getting things right.
• You're comfortable using multiple computer applications while engaging with members.
• You enjoy learning and can quickly adapt to new products, systems, and processes.
• You bring professionalism, empathy, and a solution-oriented mindset to every interaction.

Skills

• Experience in banking, financial services, mortgage, or credit union environments.
• Previous call center or customer support experience.
• Experience in retail, hospitality, administrative, or office-based customer service roles.
• A passion for helping people achieve their financial goals.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $21.50 - $21.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience,